Food, Flood and Frustration

Cruises: 7+ cruises

Review: 1

Helpful Votes: 9

Review summary

Carnival is getting this BAD REVIEW because they won't take fair responsibility for this trips experience. It's Not... because we encountered a closed or closing buffet the entire trip after realizing room service was bad, $$ and we were hungry It's Not... because Room service was not open hours as advertised and very limited options for more $$ forcing us to go to that closed buffet It's Not... because if you don't like Pizza and burgers you are basically during the daytime (late breakfast or lunch) It's Not... because simple items like coffee and juice were charged at room service even though we bought $$$ drink packages It's Not... because we could not have adult beverages delivered to our room with room service even though we bought that $$$ drink package It's Not... because we had a never right pour drink bartender & another who refused to make frozen drinks both with TUDE It's Not... because you served a bad BLACK lobster tail in your pay $49 per person extra in that upscale steak house It's Not... because our Grand SUITE missed a cleaning and we had dirty dishes, towels on the floor and unmade beds awaiting us at 8 in the evening It's Not... because The main dining room food & service was MEH It's Not... because our room had a FLOOD and we came back late at night to a big commercial Fan, soaked carpet, a disheveled room and our beds smushed together and NO communication or word from anyone via any method as to what happened It's Not... because we stepped into wet carpet a couple days and had commercial fans a blowing (day 2 we had to request the fan back because our floors were still wet) It's Not... because a unannounced work Crew Took apart our tub and shower in the middle of the day when we needed to pack and shower It's Not... because there was ZERO communication or any offer of ANYTHING regarding the loss of use of our Suite regarding the Flood It's not... because we both developed hacking coughs the last days before departing the boat HOWEVER... It IS...all of these things added up are unacceptable and deprived us of a great trip we planned and looked forward to It IS... because we booked & upgraded to a $$$ Grand Suite, we paid extra $$$ for dining experiences, we bought the $$$ drink packages, we gambled, we went offshore and shopped, we paid extra $$$ for the Music themed group we went with, We Flew in and out of Houston, had hotel and travel expenses before and after the cruise It IS... that we made great effort & looked forward to this Girls bestie Trip and made $$$ upgrades/expenditure to insure that after the recent death of my husband (cancer caretaker for 8 years who really needed a FUN full of good eats & cocktails stress free excursion) had a great 5 star trip It IS... that you cared so little about the combined total poor service experience on this cruise and did NOT offer proper compensation. Sorry... a WI FI credit is Not proper compensation. The WIFI was fine? The $179.00 discount on a future booking is a pittance and useless if it won't get used. It IS...that the first correspondence back to us was a letter of settlement for different customers from a different ship for THEIR bad service experience GOOD JOB! It IS... that you cared so little that you did not treat your MULTIPLE REPEAT CRUISE vacationers with Carnival as having any value in customer retention It IS... that you were given every opportunity to make this right with many correspondences and you did NOT It IS... that anyone planning a Carnival cruise should know it's a gamble with low odds as to whether it will be worth it or not. It IS... that this is the REALLY BAD review you...CARNIVAL CRUISE LINES deserve and is so disappointing to us!

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Galveston, Texas

Cozumel, Mexico

Disembarkation

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