Worst customer service ever

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 4

Review summary

Had issues with our room location on the ship as we were located right below the kitchen. The noise from this was insane. Was Kept up all night throughout the cruise so we enjoyed very little sleep on our vacation. Additionally, we had hundreds of dollars in mysterious charges on our bill. We tried to call carnival to discuss our experiences over 20 times and it’s literally IMPOSSIBLE to speak to anyone on the phone who can help you. It’s been 4 months since we sailed and we’ve emailed probably a half dozen times or more and called 20+ times and no one has ever even got back in contact with our family. If you call the phone number to discuss an issue, it’s literally impossible to get someone on the line to help. However if you tell them you are considering spending your money, you’ll literally have someone on the line in seconds. Quite honestly, that really describes what appears to be the values of their company. They will take your money, but when it comes to actually CARING for their customer, they could care less. Truly horrible customer service.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Galveston, Texas

Cozumel, Mexico

Progreso (Merida), Mexico

Disembarkation