overall great cruise with just a few things that i'd like to see done differently.

This was our 3rd cruise with carnival. We had another great one for sure and will definitely be cruising with them again (in fact, I have one booked already for next year). Overall it was a good time. A few things I'd like to see done differently is having water and sodas a little more easily accessible. I did carry my own cup this trip but still needed to go to the Lido deck to get water in it or stand at the bar in the casino and wait til I could get it filled.  I know we could buy bottomless bubbles package but we really don't drink enough soda to justify nearly 100 dollars for that. I feel like we spend enough on the cruise that sodas should be included. we tried dinking the juices that were there but those weren't great (way sweeter than we are used to). On previous cruises we have asked for a fan for our cabin and been given one within the first couple of hours. This time when I called guest services to see about getting one, I was told that the only way to get a fan for our cabin was if it was "medically necessary". She did say we could be put on a "waiting list" and if one came available, they'd send it up but that never happened. We didn't HAVE to have a fan but we use one every night for the noise and to help circulate the air. Our cabin wasn't hot but wasn't as cool as we are used to sleeping. On our previous 2 cruises we've gotten an inside cabin because it's very dark and we can sleep well but on this one there was light coming in all the way around the door, which wasn't the case on our other 2. The only other issue I had was with the Cloud 9 Spa, which I found out after my massage the first morning of our full day at sea, that guest services could help me with issues with the Spa because they take care of their own problems. My problem there was myself and my daughter had prepaid for a 50 minute Swedish massage which was scheduled at 09:15 Monday morning. We showed up at 09:05 (we are chronically early to everything). We filled out our paperwork and my daughter was promptly taken back. I watched as others who came in after myself be taken back and finally at 09:30 I asked if maybe I'd been missed. They went and checked to make sure and I was told that I hadn't been skipped but that my girl was running late due to the girl who had an  appointment before me had showed up late. So, my 09:15 appointment finally got started at 09:40 (I checked my watch to see what time I was finally getting started). Grace was great, I can't complain about the massage itself but she said "ok, we're all done", told me to sit on the side of the bed for about 3 minutes before I stood up to dress and that she'd be back in to check on me shortly. Well, I waited a bit and got dressed, checked the time because it didn't seem I had been lying there 50 minutes and it was 10:19. So, my 107.00, 50 minutes massage started 25 minutes late and only lasted 39 minutes. I was bothered by that but didn't say anything at the time. My daughter and I were supposed to have me our husbands for brunch at 10:15 and we were way past that time so I was just gonna blow it off and get to brunch. THEN, when I got up on Tuesday morning and looked at my sail and sign balance I seen where I had been charged AGAIN for my massage!! BUT I was charged 119.00 plus the 18.65 automatic gratuity!! Now I'm not happy so that's when I called guest services to find out I have to talk directly to the people at the Spa. I called them and spoke to the front desk girl who apologized for the billing mistake and credited my account back. Since I was on the phone with her I decided to tell her about my massage being shorter than the 50 minutes I had paid for. She said she was unable to do anything about that but she would have a manager call me. She asked when a good time would be for her to reach me. I told her I'd go to my cabin at 18:00 and wait for the call. She assured me I'd hear from the manager between 18:00-18:30....so we sat in our cabin from 10 til 6 til 15 til 5 and never heard anything. At this point I'm very frustrated with the whole thing! We go back down and meet up for dinner with the people we're sailing with and I figure i'll just call again on Wednesday morning. I get up the next morning to find that they have charged my sail and sign card AGAIN for the massage!! Now I'm just pissed! I call the Spa AGAIN and speak to the same girl about all this MESS and she apologizes AGAIN for the mistake and let's me know that she left the night before, before she could talk to the manager to let her know I was waiting to hear from her. I told her I absolutely was NOT waiting in my cabin again for a call back!! She told me that wouldn't be necessary that she would have the manager call and if I wasn't in my room she would just leave me a message and I could return her call. We went by our cabin about 2:30 and I did have a message so I called the manager back. She was very apologetic about all the trouble I had been through and couldn't believe the awful experience I had had and offered for me to come back and get the remaining 9 MINUTES that I had been shorted!! I told her I absolutely wasn't gonna waste anymore time with the spa, I wanted my account straightened up and that I'd never use their services again! She then said she was just gonna credit the entire price of mine and my daughters massages back to our accounts and that she would do it immediately. She again offered for us both to come back and get the full 50 minute massages for FREE.....and again, I declined! I told her I wasn't gonna waste anymore of my time or stress over this trouble for the remainder of my cruise! She said she understood. It's now about 3:00 in the afternoon and we go back to trying to enjoy what's left of the day. We had plans to go to dinner then do some of the shows that night. I checked my card again at about 7:30 since we were having dinner at that time (we put cash on our sail and sign card rather than charging our credit card) so if we wanted a drink after dinner we'd have money on there, since the manager said she was gonna immediately credit my account back. I still had a "balance due" on my card and had not been credited back for the 2nd time they had charged me for the PREPAID massage PLUS the 107.00 I had already paid!! LONG story short......I still don't think I was credited back my original 107.00 but I refused to deal with anyone at the Spa any longer!! I had now dealt with them for 3 full days!! Needless to day.....I will NEVER use the Spa services again, EVER! Many are probably thinking I put way too much into this but I feel we pay enough for the cruise and are there to relax and my vacation was interrupted by nonsense by an expensive Spa service that I normally would never do except it was my gift to my daughter for her birthday. All of this having been said, I will still continue to cruise with Carnival, we did enjoy our vacation for the most part but this was an issue that I feel could easily have been avoided if I had just stuck to the simple relaxing cruise!!