Carnival Breeze Cruise Review to Caribbean - Western

Contributor Level: Deck Hand

Experience
7+ cruises

Reviews
0

Helpful Vote
1

2 out of 5

Very Disappointed in the service and quality

Sail Date: March 20, 2016

Reviewed: 8 months ago

Traveled As: Family (older children)

Room Type: Balcony

From the moment we stepped on the ship, the disappointment began. My husband and I have cruised over 35 times combined on various cruise lines, and we are platinum members on Carnival. This was not a good experience. Food quality in the restaurant and buffet was below acceptable. The service fell right in place with the quality. In addition to that, the Karaoke system was broken the first night, and the entertainment was moderately okay.  I understand that during Spring Break week we should expect more kids on the ship. However, my greatest disappointment was the fact that not one time was I able to sit in the hottub. I counted 20 kids in one hottub (most under the age of 12) and not necessarily supervised by any adults. They were throwing cups of water over the top of the hottub wall on adults that were walking by. When i brought the issue to the attention of the front desk, they said they would send security up to check it out. I NEVER saw a security person around the hottubs to address the issue.  I was so frustrated. I know kids need to have fun, play and have a week to enjoy their vacation, but I certainly was not relaxed. I couldn't enjoy the amenities, and the staff did not support addressing the unruly and unsafe behavior of the children.  So much for a relaxing vacation! i was more stressed out there than I am in my high demanding job. Definitely NOT impressed with the staff and service on the Breeze.Nervous

Cabin / Stateroom
Our cabin steward was wonderful and friendly.
Embarkation and Disembarkation
Fairly smooth. Was able to get off quickly.
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
Service and Staff
Staff did not respond to the safety and lack of comfort issues that were brought to their attention.
Food and Dining
My daughter's lobster was grainy and mushy with a pungent smell/taste. Obviously spoiled.

Tip

Don't travel on Spring Break week/March. The crew is not prepared or doesn't represent the safety aspect or comfort aspect well during this time.



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