Very Disappointed in the service and quality

Carnival Breeze Cruise Review to Caribbean - Western

Experience: 7+ cruises
Reviews: 0
Helpful Vote: 1

Overall Rating:

2 out of 5
Verified Review
6 Night Western Caribbean With Carnival Live (Miami Roundtrip)
Sail Date: March 20, 2016
Ship: Carnival Breeze
Cabin Type: Balcony
Cabin Number: 8324
Traveled As: Family (older children)
Reviewed: 2 years ago

From the moment we stepped on the ship, the disappointment began. My husband and I have cruised over 35 times combined on various cruise lines, and we are platinum members on Carnival. This was not a good experience. Food quality in the restaurant and buffet was below acceptable. The service fell right in place with the quality. In addition to that, the Karaoke system was broken the first night, and the entertainment was moderately okay.  I understand that during Spring Break week we should expect more kids on the ship. However, my greatest disappointment was the fact that not one time was I able to sit in the hottub. I counted 20 kids in one hottub (most under the age of 12) and not necessarily supervised by any adults. They were throwing cups of water over the top of the hottub wall on adults that were walking by. When i brought the issue to the attention of the front desk, they said they would send security up to check it out. I NEVER saw a security person around the hottubs to address the issue.  I was so frustrated. I know kids need to have fun, play and have a week to enjoy their vacation, but I certainly was not relaxed. I couldn't enjoy the amenities, and the staff did not support addressing the unruly and unsafe behavior of the children.  So much for a relaxing vacation! i was more stressed out there than I am in my high demanding job. Definitely NOT impressed with the staff and service on the Breeze.Nervous

Food and Dining

1 out of 5
My daughter's lobster was grainy and mushy with a pungent smell/taste. Obviously spoiled.

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

1 out of 5
Staff did not respond to the safety and lack of comfort issues that were brought to their attention.

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Our cabin steward was wonderful and friendly.

Ship Tip

Don't travel on Spring Break week/March. The crew is not prepared or doesn't represent the safety aspect or comfort aspect well during this time.

3 out of 5
3 out of 5
5 out of 5
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