Customer service desk was horrendous\charged for items not bought\never followed up as stated

Carnival Breeze Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

1.0 out of 5
Verified Review
8 Night Eastern Caribbean (Miami Roundtrip)
Sail Date: December 05, 2015
Ship: Carnival Breeze
Cabin Type: Oceanview
Cabin Number: 1332
Traveled As: Couple
Reviewed: 1 year ago

I have cruised 4 times with carnival and never had a problem before.  This was awful.  The first day the room keys did not work, went back and forth trying keys, waiting in long lines ( no help staff at all) or limited.  Could not get in my room until 6:00 after wasting 5 hours. On top of that when i did get in my luggage was not there until 7:00 and could not get dressed for dinner/  i had charges to my room from other people that were not mine, waited in line for hours, first time and then had to follow up and wait again. They never called back. i also had $50.00 credit that was suppose to be on my card for purchasing and again they would not honor it. multiple times in line, never called back.  At least 7 hours in lines trying to straighten this out.  we always had good luck but this was horrendous.  What will carnival reimburse there customers for such a mess. 

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5
I have cruised 4 times with carnival and never had a problem before.  This was awful.  The first day the room keys did not work, went back and forth trying keys, waiting in long lines ( no help staff at all) or limited.  Could not get in my room until 6:00 after wasting 5 hours. On top of that when i did get in my luggage was not there until 7:00 and could not get dressed for dinner/  i had charges to my room from other people that were not mine, waited in line for hours, first time and then had to follow up and wait again. They never called back. i also had $50.00 credit that was suppose to be on my card for purchasing and again they would not honor it. mulitple times in line, never called back.  At least 7 hours in lines trying to straighten this out.  we always had good luck but this was horrendous.  What will carnival reimburse there customers

Ship Quality

5 out of 5

Cabin / Stateroom

Cabin was fine. Had a nightmare getting in the room the first day. wasted an entire day and then my luggage did not show up until 7:00. Had to carry everything around for hours

Ship Tip

Carnival needs to correct the staff issue at the help desk along with the lack of staff. They never followed up, I could not get in my room, not enough time. Do customers need to allocate a full day of fixing issues in line of there vacation. Horrendous mess, larger ship but no excuse at all

5 out of 5
1 out of 5
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