The ship experience was a nightmare but the excursions were amazing

I felt like I was on two different trips here. The experience on the Carnival Breeze was one problem after another. Our room 6240 was HORRIBLE. Buyer beware. Our room is right over the main stage. The walls and floor are not insulated. Our room vibrated heavily with the boom of bass speakers and you could hear every word, song and shouts of the audience every day. We could not even hear the tv the speakers were so loud. This went on for each show or event they had in the main stage. So from 2 pm thru 11:45 pm our room was unusable. We asked if we could be moved and they offered to move us to the second floor at the back of the ship where the engines are. Really Carnival??? At first they didn't offer any other option... but I went back again and continued to complain as this was an "upgraded" room. I was told by the mgr. of Customer Service they are aware of the problems of these rooms but not everyone complains about it. After much complaining and being firm, he agreed to give me 15% discount on the room and a handful of earplugs.  The food was mediocre at best. It was often overcooked and dry... in the dining room our side dishes came after we finished our main course. We asked for before dinner cocktail that always came after the main course as well. It was hard to find a staff member on board to help you. The pool waiters would often times walk right past us even though we were waving them down. After 9 pm it is impossible to find something to eat. They have one pizza area open and an ice-cream machine that didn't work. The pizza was more like burnt flatbread with little to no cheese or sauce on it. We tried calling room service, waited 10 minutes on hold when we finally gave up. The Breeze has a package where you can drink all you want if you pay 250 extra I believe was the cost... with a 15 drink limit a day..... it was spring break for some college kids so this became more of a booze cruise than an enjoyable relaxing cruise that we had hoped. Between the extremely obnoxious and inappropriate behavior of the college kids and the out of control unsupervised younger pre and early teens the ship seemed to run amuck. there was no staff available or supervising the teen area and one time we had kids running fast around the corner chasing each other. They ran into my husband and I almost knocking me over. They laughed and ran on with no concern. When we complained to staff they said a quick well practiced sorry about that and went on their way. The staff seemed as if they were overwhelmed and unattached to the job. I truly felt they could care less if you were there or not. Customer service was nonexistent on the ship.

The excursions were wonderful. We booked them in advance through Carnival. We did a different excursion each day. I must say Jamaica was very disorganized and it seemed they didn't know how to gather and get the excursions going. but once we did get to our destination we had a great time. In Grand Cayman we did the swim with the dolphins and swim with the Stingray tour. There were far to many people there but once we got anchored. OMG what a wonderful time swimming with the stingrays. My favorite was Cozumel.. we did the secret underground rivers and caves of the ancient Mayan Indians. We swam, walked and crawled through the caves with the rivers... This was truly breathtaking and became an amazing tour with a wealth of education and amazing sites. I totally recommend each of those excursions. You will not be sorry. The rivers was a little hard as your footing was slippery and you had to step over stalagmites and carefully step around things.