Worst guess service ever - guess service department

Cruises: 7+ cruises

Review: 1

Helpful Votes: 3

Review summary

We are on the Caribbean Princess ship right now. Our cruise is the sixth days everything is very good except the toilet in our cabin and some of other cabin are not working.it is terrible when this happens on your vacation especially on the cruise. And the worst part is the guess service staff and management so rude and dismissive their customers concerned, frustrating. Their excuses are “ oh I only saw you call to report 1 time” we called about 6 times to that time. They showed zero experience to handle the business problem ( the cruise, ship problem). We pay for our leisure we pay for our vacation and they don’t understand it? They thought we complained to get something from the business of the toilet in our cabin not working for 4 days??? No, we just want what we pay for, what we deserve! We have never experience this bad service in other Princess ship. But this is our big concerned us and questioned for our future cruise with Princess.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Ft. Lauderdale (Port Everglades), Florida

George Town, Grand Cayman

Coxen Hole, Roatan, Bay Islands, Honduras

Belize City, Belize

Disembarkation