First Princess, Last Princess

Very long, too many check points and pieces of paper handed out that were unnecessary, no crew welcoming aboard with a smile or a drink which we always see on Celebrity

Worst food on any cruise ship. Cruised 11 times (Celebrity, Royal Caribbean and Carnival). Very few choices in dining rooms and not one time was the food exceptional or great like it has been with other cruise lines. Bland tasting and lower quality food for sure. Drinks were the same except near the International Café bar where they served very good quality cocktails and had great servers. In the dining room we even had our servers let us know ahead of time that if the steak was tough to let her know and she'd get us another meal. If we wanted a steak worth eating it was a surcharge! Unheard of on Celebrity!

Pools were small and crowded. Not a lot of other choices.

So disappointing. The comedian was really funny the first night but boring for the adult show. There were no other performances worth staying for or attending.

The kids center was directly above the adults only pool at the back of the ship so you could hear the kids playing every time they were there. Not great planning!

Our waitress Daniela and assistant Bonison were both excellent. 5 stars for both of them. Very nice, efficient, genuine and hard-working. They were the light on the ship and one of the very few positive experiences we had. We have never given a bad review to a ship but this cruiseline and ship were just one disappointment after another. Our room steward was okay but never went above and beyond. Whatever happened to the days when you'd have an animal made out of your towels or anything that made you feel like a special guest. We ran out of moisturising lotion on 2nd day and had to request more because he didn't think to leave any. He forgot after we'd requested but then did put in room later the same day but when they were used up he never replaced any more lotion the rest of the week. We had to ask him halfway through the cruise to change the bedding and the balcony had the same birdcrap on it the entire week. Went to a movie at 9:55pm and stayed until it ended. Was looking forward to popcorn or warm cookies but not once did any server come by with anything. No servers even walked by at all. Not for cookies and not for drink orders. In fact only once in 7 days did we have any server at all come up to us and offer to get us a drink and we had drink packages so tips could have been made all day. We walked to the bars ourselves every time. When I used the app to have a drink brought to me when we were near the spa, the waitress we had took the time to tell us how much work it was getting our drink then stood there for a tip. We ordered 1 more from her and she did the same thing (mentioned how hot the walk was) then stood waiting for a tip. When we went to the bars for drink orders we never had an issue with the staff but there was never a time where any staff offered to help. I've never seen anything like it. On all other cruises there were always smiling staff eager to help in any way.

Common areas were not clean at all. First day on the ship we spotted 14 pieces of garbage on the ground or in corners in the hallways and on stairwells. We have always noticed how gleaming other ships have been. This ship was very tired with a lot of peeling paint everywhere which is normal given the age of it but there was no excuse for the amount of times there was dirt or garbage on the floors. Even first thing in the morning you'd see the main areas still covered in plastic straw wrappers still not cleaned up from the night before. By mid afternoon on 2 occassions there were no clean towels left at the adult pool. We were there over an hour before seeing a deck hand but thankfully the bartender went to the mid pool and brought us back towels. Layout was broken up similarly to a small house with too many rooms. The ship design was dark with very low ceilings and we found the dining rooms depressing.

Bed was comfortable. 2 pillows were feather which we didn't realize until my husband's allergies took over his ability to sleep. Room steward fixed immediately but we were surprised to find feather as so few cruiselines carry them anymore. Room was tired, dated and smaller than other cruiselines we've tried. Smallest shower I've ever seen on a ship and the layout of the bathroom leading into the closet made it even tighter and darker. There was never any dirt in our room and it was cleaned every day so not very fair to steward to complain about cleanliness. I feel like he was worked hard and didn't ever see anyone assisting him. Felt bad for the staff who all seemed overworked. The balcony wasn't clean and the service was typical to a normal hotel not a cruiseline like Princess who consider themselves higher end.

Same as embarking. Long lines. less than 1/2 of the booths open and plan to be in line for at least 45 minutes.