European Capitals

Caribbean Princess Cruise Review to Europe - Western Europe
Experience: 4-6 cruises
Review: 1
Helpful Votes: 12

Overall Rating:

1 out of 5
Verified Review
Caribbean Princess

11 Night European Capitals (London Roundtrip)

Sail Date: April 20, 2017

Ship: Caribbean Princess

Cabin Type: Balcony

Cabin Number: B627

Traveled As: Singles/Friends

Reviewed: 1 year ago

Review Summary

The production shows in the theatre were excellent. Our dinner waitresses were excellent. The beds were comfortable.

 

This is not a happy ship!! The management of the ship - starting with the Captain who we never saw in the entire trip - and the cruise management needs a serious shake-up or replacing.

 

The decision to abandon the visit to the port of Le Havre, due to a "planned strike" (which never happened) took no consideration whatsover to an alternative destination or the consequences to the passengers. Our travelleing friends took the decision to jump ship in order to continue their travel plans. 

 

In the note from the Captain stating this decision, there was no apology nor offer of compensation and the Captain could not even correctly spell the name of his own ship!

 

Managing the return of the passengers to the ship in Guernsey was a farce, leaving almost the entire passenger complement waiting on the quayside for a tender for about 1 hour 40 mins. No refreshments were provided - luckily it wasn't raining! A child could have organised this better.

 

It became clear that the immigration requirements of the ports was either not understood or not properly organised, necessitating a hurried demand for non-EU guests (which was most of them) to have their passports hurriedly copied. 

 

The vessel had only 110 Volt main sockets in the stateroom. I would have expected a modern vessel of this size to have 230 V European outlets as well.

 

Prosecco was only sold by the bottle which meant carrying the bottle around the ship from bar to bar and to and from the dining room. Not elegant!

 

We would not recommend this cruise to anyone unless and until there was clear evidence that the management of the ship and senior staff had significantly improved.

 

 

 

 

 

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

5 out of 5
Our stateroom was clean and tidy - if a bit "tired", but our attendant (Smit) was excellent. No 230 Volt power sockets
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