Not up to expectations

I learned from long time Princess customers that since being purchased by Carnival that the service and quality has been deteriorating. Apparently they are suffering from the Carnivalization of a once elegant cruise line. The buffets are mediocre at best. I do not believe their claim that everything is prepared fresh from scratch daily. The traditional dinning service is hit and miss. Some items were very good, others not so much. The black forest cake was still frozen in the middle. Frozen cakes generally come from a box not an on board bakery. The biggest disappointment was that you had to spend an extra twenty five to thirty dollars to eat in their "specialty restaurants". They could at least offer lobster or crab legs for a reasonable surcharge in the dining rooms. The staff was a hit or miss situation. None of them seemed to be enjoying their jobs. I know they are away from home for months at a time but that was their choice. The final straw came when after paying $250.00 for group photos to remember her 90th birthday the charge to get a copy on a memory stick, which was advertised for a $10.00 fee turned out to be a $100.00 fee because it was a group photo. I was then told by the head photographer that I should take it up with Princess because that's the policy. I call B.S. After a 90 year old woman pays the cruise bill for thirty of her family members to celebrate her birthday the fact that Princess felt the need to squeeze another $100.00 dollars out of her is appalling. Next time we will fly to our destination of choice and go the all included route. I will never set foot on a Carnival owned ship again.