The worst experience we ever had.

Cruises: 7+ cruises

Reviews: 0

Helpful Votes: 53

Review summary

On May 2, 2011, we booked the cruise of 9 night Canada and New England for celebration of our 53rd anniversary through DELTA SKYMILE CRUISES. And we are looking forward to cruising with Caribbean Princess sailing on June 22, 2011. I booked the cruise as of May 2 for EE Category, which is listed as outside stateroom without obstacles. Even though the booking was made over 50 days prior to the sailing date, a specific stateroom number was not assigned but was only told that a stateroom is guaranteed equal or higher grade than actually booked. Unfortunately, it turned out to a devastating nightmare for us at the moment we stepped into the stateroom P306, which was assigned only 4 days prior to sailing day without disclosing the quality of the stateroom to us. The stateroom P306 is not ordinary room for use of two persons but is installed 2 bunk beds on each side of walls. The bunk beds folded are naturally hung out about 1 foot toward the twin beds underneath. Due to the extremely narrow opening space between twin beds and walls, approximately 2 feet, we kept hitting our heads against the lower ends of folded bunk beds each time we go in and out of our beds. Beside that, the room looks very small due to the bunk beds hung out toward the center of the room and actually usable space is remarkably reduced. Another problem was that there is only one chair in the stateroom, and no other sitting furniture at all. Under the circumstances, we had no chance to exchange warm intimate conversations in the stateroom. First of all, we did not request bunk beds in our stateroom. We booked this cruise more than 50 days advance. We are puzzled why we are not honored an ordinary stateroom as stated in your brochure and invoice, but assigned such a substandard room to us. This whole cruise arrangement ruined our precious anniversary. We are convinced that this is a kind of FRAUD. As a matter of fact, we made our complaint to Passenger Services in Caribbean Princess, but they tried to shift their responsibility onto the agent, DELTA , and no practical solution proposed.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Halifax, Nova Scotia

Boston, Massachusetts

Pros: Foods

Cons: Cabin room

Recommends Caribbean Princess? No.

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