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Great itinerary; nice crew; tired ship.

Brilliance of the Seas Cruise Review

Cruises: 7+ cruises
Reviews: 11
Helpful Votes: 71

Overall rating:

4.2 out of 5
Brilliance of the Seas

6 Night Pacific Coastal (Vancouver To Los Angeles)

Sail date: September 22, 2024

Ship: Brilliance of the Seas

Cabin type: Balcony

Cabin number: 8642

Traveled as: Couple

Reviewed: 27 days ago

Review summary

Repositioning cruise from Vancouver to LA, with visits to Victoria (✔️✔️✔️), and overnight in San Francisco (✔️✔️✔️) and a short, tendered visit to Catalina (✔️✔️).

Embarkation

3 out of 5
If I sail from Vancouver again, I will disregard the assigned check-in times since it didn’t seem to matter anyhow. Check-in for at least three ships were queued together and then separated right before final clearance. Very chaotic and unnecessarily long waiting time. Despite the requests for everyone to board as assigned, Vancouver was very easily overwhelmed and unprepared for more than one ship a day.

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

5 out of 5

Entertainment

4 out of 5

Service and Staff

5 out of 5
Victoria, our Casino hostess, was wonderful. She was energetic, engaging, and a problem solver. I wish more hosts and hostesses were like her! She could reach her counterparts across the fleet a lot about customer service! Sarah, the Loyalty Ambassador, was wonderful as well. She was a problem solver, didn’t make excuses, and helped clarify a problem with one of our accounts quickly and expertly! A great asset.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Brilliance was once a very majestic ship, and is ideally suited for small ports like it visits in Alaska. Our cruise was six nights, which was ideal. Anything longer would have been uncomfortable too long because of a lack of things to do on board. It is due for a nice, long yard period with attention to rust and deep cleaning.

Thumbs up

Disembarkation

2 out of 5
Very poor job by Royal to engage the port with expedited services, resulting in a long back-up in clearing immigration even though we already did immigration in San Francisco. The result was more than a 45-minute delay in clearing upon arrival, including no Global Entry services. Royal needs to do better.
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6 Comments

Cruisers4Lyfe     27 days ago

Thanks for sharing
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javawoody     27 days ago

Appreciate the post
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RP82     27 days ago

It's the 1st time I've seen comments on casino staff. I'm glad it was positive. I've how chaotic Vancouver cruise terminal is in a number of reviews. I am going to Alaska back to back next year, I'm hoping I don't experience that. Thank you for your review.
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cruising2004     27 days ago

Thank you for your review.
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HeavySeas     27 days ago

Thanks for sharing your cruise experience
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Gwbigdog     27 days ago

Thanks for sharing your cruise with us
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