Worst cruise experience

Item: Brilliance of the Seas
Rating: 2.5
Author: npeeler

Brilliance of the Seas Cruise Review to Caribbean - Western

npeeler

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 27

Overall rating:

2.5 out of 5

Verified Review

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: December 10, 2022

Ship: Brilliance of the Seas

Cabin type: Balcony

Cabin number: 9534

Traveled as: Couple

Reviewed: 2 years ago

Review summary

We have decided to look at other cruise lines due to this experience and yes we went to customer service but she was extremely rude

Embarkation

1 out of 5

Very slow and unorganized

Ship experiences

Food and Dining

1 out of 5

Food quality was very poor compared to last cruise and service was obsolete

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Low quality

Service and Staff

1 out of 5

Service was horrible not once on pool deck were we served had to go to extremely large lines at bar

Ship Quality

2 out of 5

Cleanliness was below standard compared to last cruise

Cabin / Stateroom

1 out of 5

Bed was rock hard and room was in major need of repairs

Ship tip

Do not sail on this ship

Thumbs up

Ports of call

Tampa, Florida

5 out of 5

Cozumel, Mexico

5 out of 5

George Town, Grand Cayman

4 out of 5

Disembarkation

1 out of 5

Again very unorganized

5 Comments

bishop3012 2 years ago

We were on this cruise also and experienced about the same. The beds were hard. Just not what I have experienced from other Royal cruises. Love Royal just not happy with this cruise ship

Thumbs Up 0

Flag

Gwbigdog 2 years ago

Oops sorry 😞 thanks

Thumbs Up 0

Flag

AuntPinkie 2 years ago

Sorry this cruise didn’t meet your expectations.

Thumbs Up 0

Flag

javawoody 2 years ago

Was it one problem or more?

Thumbs Up 1

Flag

Flcruisepro 2 years ago

What exactly did you go to customer service about? Your review is not clear on that. Unfortunately, you may experience the same issues on other cruise lines as well. Crusing isn't what it use to be before covid.

Thumbs Up 1

Flag