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Worst cruise experience

Brilliance of the Seas Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 16

Overall rating:

2.5 out of 5
Verified Review
Brilliance of the Seas

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: December 10, 2022

Ship: Brilliance of the Seas

Cabin type: Balcony

Cabin number: 9534

Traveled as: Couple

Reviewed: 1 year ago

Review summary

We have decided to look at other cruise lines due to this experience and yes we went to customer service but she was extremely rude

Embarkation

1 out of 5
Very slow and unorganized

Ship experiences

Food and Dining

1 out of 5
Food quality was very poor compared to last cruise and service was obsolete

Onboard Activities

3 out of 5

Entertainment

1 out of 5
Low quality

Service and Staff

1 out of 5
Service was horrible not once on pool deck were we served had to go to extremely large lines at bar

Ship Quality

2 out of 5
Cleanliness was below standard compared to last cruise

Cabin / Stateroom

1 out of 5
Bed was rock hard and room was in major need of repairs

Ship tip

Do not sail on this ship

Thumbs up

Ports of call

Tampa, Florida

5 out of 5

Cozumel, Mexico

5 out of 5

George Town, Grand Cayman

4 out of 5

Disembarkation

1 out of 5
Again very unorganized
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