Very disappointing

Item: Brilliance of the Seas
Rating: 3
Author: kristp

Brilliance of the Seas Cruise Review

kristp

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 33

Overall rating:

3 out of 5

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: February 22, 2020

Ship: Brilliance of the Seas

Cabin type: Balcony

Cabin number: 1604

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Look, it was a cruise with friends, we had a great time. Our experience however has made it clear that we will think long and hard before ever cruising with royal Caribbean again. I'd recommend you look elsewhere.

Embarkation

4 out of 5

Went very smooth... let the up charging begin.

Ship experiences

Food and Dining

1 out of 5

Absolutely the worst service I have ever experienced on a cruise. Dinner service took 2 hours minimum and the food was frequently at the wrong temperature i.e. hot food was not hot, ice cream was melted, e.t.c. on several occasions we got the wrong food, and were twice billed for upgraded food we did not order.

Onboard Activities

3 out of 5

Ok at best if you like gambling in a cloud of smoke, or sitting by the pool with no attendants, your in heaven.

Entertainment

1 out of 5

I seriously thought the ship band was doing karaoke, they truly sucked. Two of the headliner were pretty good, the others were really bad.

Service and Staff

3 out of 5

The cabin steward was great. Other than that, the crew was below average compared to other cruises we've been on.

Ship Quality

3 out of 5

General cleanliness was ok, the exterior needed some attention... rust. Dirty dishes were slow to be picked up which wouldn't have been as big a problem if there were places to put your dirties.

Cabin / Stateroom

4 out of 5

Very nice, spacious room. Only complaint is the veranda door will not lock in an open position so ship movement causes it to slam open/ shut unless it's locked shut. And.... only 2 outlets in the whole room

Ship tip

Don't, check out Norwegian first. Royal Caribbean are always looking to upcharge you.

Thumbs up

Ports of call

George Town, Grand Cayman

4 out of 5

Cozumel, Mexico

4 out of 5

Disembarkation

5 out of 5

Traveler Photos

Very large veranda looking from room aft.

8 Comments

Gwbigdog 2 years ago

Thanks for sharing.

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buc656 4 years ago

Smokey casino? Great I can have all the benefits of smoking without the cost of cigarettes..........and I love Royal Caribbean.

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Galvatorix 4 years ago

The main reason that dirty room service dishes stay outside on the floor is because you were basically at a hotel and if you ever had room service in a hotel it is the same process when you are finished your simply leave them in your room and then cabin Stewart will deal with them 😁 leave them in your room and

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bogart959 4 years ago

I was on Brilliance Of The Seas...and loved it.. although I must say dirty dishes stayed outside cabin doors way too many hours. But then again I dont understand "room service" on a cruise anyway?!?. The staff was wonderful and friendly. The ship was fine. Dont listen to all these negative reviews.

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CruzeFan 4 years ago

I wouldn’t judge an entire cruise line based on one cruise on an older ship on a short itinerary. Try a newer ship on a longer itinerary for a better experience. We love the smaller ship and have always had a great experience. Excellent food, service, entertainment, etc. We never pay for anything other than the base cruise fare and gratuities and have a great time.

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Galvatorix 4 years ago

We just got off y BOTS and disagree with everything you said 😁 and not being able to lock open the balcony door anyone who actually cruised before knows that you can't 😃

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Cruiserike0322 4 years ago

Actually sounds like a typical cruise. We have never cruised with this cruise line. But it sounds familiar. We can't get enough cruising.

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snowbirdcruzer 4 years ago

We were on same cruise. Did not have those experiences. Other than the smoky casino. Your room was way better than ours tho. PS, you are not supposed to leave veranda door open.

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