Never Again!

Brilliance of the Seas Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 36

Overall rating:

2.2 out of 5
Verified Review
Brilliance of the Seas

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: January 25, 2020

Ship: Brilliance of the Seas

Cabin number: 7510

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

We love to cruise but will never go on RC again. Very rude. When we complained, we were offered a free beach towel!

Embarkation

4 out of 5

Ship experiences

Food and Dining

1 out of 5
Our reservations were cancelled and could not get a new one. Customer service nor the dinning room would help with this.

Onboard Activities

2 out of 5
OK - we enjoyed Mat and Amber's seminar and shopping with them. Pool area was always crowded and could never get a chair.

Entertainment

1 out of 5
The singers/dancers were awful. However the band and guest entertainer were great.

Service and Staff

1 out of 5
Our third bed was not ready when we arrived and was told it wouldn't be until after the sea test. We had been traveling since 2am and wanted to sleep but could not do so. Also, requested additional towels but didn't get them until 8:30 at night - even though there was a cart with towels right outside our room. Our attendant refused to give them to us.

Ship Quality

4 out of 5
The ship was clean

Cabin / Stateroom

1 out of 5
Thought we had a pull out sofa when in fact it was a bed that pulled down from the ceiling. It was very hot and on the last morning, we found a towel in the AC vent that had been stuffed in there by someone before our arrival. The cabin was always hot.

Ship tip

Book on a different ship. The staff were so rude - had another guest in tears on the first day!

Ports of call

Tampa, Florida

3 out of 5

George Town, Grand Cayman

5 out of 5

Cozumel, Mexico

2 out of 5
The locals bothered you every where you went

Disembarkation

5 out of 5
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