Could've been better

Item: Brilliance of the Seas
Rating: 3.7
Author: bebe0507

Brilliance of the Seas Cruise Review to Caribbean

bebe0507

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 35

Overall rating:

3.7 out of 5

Western Caribbean

Sail date: April 20, 2019

Ship: Brilliance of the Seas

Cabin type: Oceanview

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

The cruise itself was very nice. The room had lots of storage for an ocean view room. The bathroom was small but that's to be expected. The food was very good and the steaks in the specialty restaurants were excellent. There could've been more to do but I guess it's a matter of opinion, plus, this was one of the smaller ships so I didn't expect a whole load of things to do. What I didn't like is Royal Caribbean itself. On the first day the toilet in my bathroom stopped working. I called housekeeping who connected me to maintenance. They told me they didn't know how long it would take to fix the problem. Well that was at about 8pm. I wasn't feeling well so I had to throw up in a toilet I could flush. My husband and my son went out in the hall to find a bathroom that worked...everyone bathroom on the same LINE as mine was out, so the entire front of the ship was not working. The next morning at about 9am I went to the passenger services desk and they still didn't have an answer. There was no apology and no offer on how to make things better. All I was told was that it would be fixed as soon as possible. It was about 6pm when I went to my cabin to check and the toilet was working. No apologies, nothing to make it better. A simple on board credit doesn't cost the company anything and would have make a world of difference to me. Let's just say it left a real bad impression.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

2 out of 5

Entertainment

1 out of 5

Children's Programs

2 out of 5

Teen program was truly lacking to the point where my son and his new friends (friends he met on the ship) didn't even go to the club.

Service and Staff

4 out of 5

Staff is friendly but that's it.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

The shower was tiny but I didn't expect much from a small cabin. King size bed was comfortable and my son slept on a drop down bed that he said was comfortable. Plenty of storage for suitcases under the bed. Storage for your items in the bathroom (behind mirror), closet (very happy how big it was), desk (about six small drawers), side mirrors open for more cabinet space. Also, has a small refrigerator under the TV

Ports of call

Tampa, Florida

3 out of 5

Parking building is across the street from terminal with no walkway. Had to walk across the street with cars passing and luggage. There's only a crosswalk and no traffic lights.

Thumbs Up 1

George Town, Grand Cayman

4 out of 5

I like the port just not the fact that you have to tender.

Thumbs Up 1

Cozumel, Mexico

5 out of 5

Lots to do

Thumbs Up 0

Disembarkation

4 out of 5

1 Comment

olddbob 5 years ago

Despite endless warnings about what can and cannot be flushed down a vacuum toilet, many passengers just don't get it. They treat the toilet like a garbage disposal. Once it stops up, sewage and smells escape along corridors and into cabins until the engineers can correct the problem. On a large ship this typically occurs 20 or more times per day, all over the ship. A single toilet stoppage can have negative effects on as many as 60 additional cabins.

Thumbs Up 2

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