Could've been better
Brilliance of the Seas Cruise Review to Caribbean
Western Caribbean
Sail date: April 20, 2019
Ship: Brilliance of the Seas
Cabin type: Oceanview
Traveled as: Family (older children)
Reviewed: 5 years ago
Review summary
The cruise itself was very nice. The room had lots of storage for an ocean view room. The bathroom was small but that's to be expected. The food was very good and the steaks in the specialty restaurants were excellent. There could've been more to do but I guess it's a matter of opinion, plus, this was one of the smaller ships so I didn't expect a whole load of things to do. What I didn't like is Royal Caribbean itself. On the first day the toilet in my bathroom stopped working. I called housekeeping who connected me to maintenance. They told me they didn't know how long it would take to fix the problem. Well that was at about 8pm. I wasn't feeling well so I had to throw up in a toilet I could flush. My husband and my son went out in the hall to find a bathroom that worked...everyone bathroom on the same LINE as mine was out, so the entire front of the ship was not working. The next morning at about 9am I went to the passenger services desk and they still didn't have an answer. There was no apology and no offer on how to make things better. All I was told was that it would be fixed as soon as possible. It was about 6pm when I went to my cabin to check and the toilet was working. No apologies, nothing to make it better. A simple on board credit doesn't cost the company anything and would have make a world of difference to me. Let's just say it left a real bad impression.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom