Disappointing
Brilliance of the Seas Cruise Review to Caribbean - Western
4 Night Western Caribbean (Tampa Roundtrip)
Sail date: November 24, 2016
Ship: Brilliance of the Seas
Cabin type: Inside
Cabin number: 3583
Traveled as: Couple
Reviewed: 7 years ago
Review summary
We have very fond memories of this ship. One of the 1st we took on Royal Caribbean's fleet. The first time across the atlantic was absolutely awesome, second was good and this last time I could see a marked decline. The ship is looking a little aged and the room was particularly worn-out looking. We don't spend much time in the room so that's fine but the service was not there - problems across the entire ship. Room service did not get our order, the food in the main dining room really fell short of expectations. The food in the Windjammer where I would prefer not to eat ended up being better than the main dining area. I felt the staff looked worn out and I believe that RC are pushing these people to the limit. I really think they need to split the turnover into three contracts giving them more time to recover. They work so hard. I found them to be a little more disgruntled and that is not something I have ever experienced with the staff. It all goes back to the employer, the staff always try to be gracious and cheerful but I noticed that there seem a lack of staff. The railings were always cleaned throughout the day for germs etc but I did not seem them being cleaned once in the entire time I was there. On the whole very disappointing. We are even considering moving to another cruiseline now.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Ask for Suzette's table in the main dining she is the most awesome waiter.