Cool ship, needs upgrading, Special Needs Request Ignored
Brilliance of the Seas Cruise Review to Caribbean - Western
Sail Date: January 25, 2016
Cabin Type: Suite
Cabin Number: 1544
Traveled As: Family (young children)
Reviewed: 1 year ago
I placed a SPECIAL NEEDS request 8 MONTHS in advance (I have the email proof) for distilled water, an extension cord and a case of Ensure to be placed in my room. They were not there when we arrived and was given the brush off by a snotty room steward and front desk staff. These are necessary for a CPAP/BIPAP machine needed for sleeping, since I stop breathing during the night. I only received these items AFTER I called Royal Caribbean's Customer Service line from my cell phone on the ship in port at Tampa.....and I've been back for 4 days and I'm still waiting for the case of Ensure.