Cool ship, needs upgrading, Special Needs Request Ignored
Brilliance of the Seas Cruise Review to Caribbean - Western
5 Night Western Caribbean (Tampa Roundtrip)
Sail date: January 25, 2016
Ship: Brilliance of the Seas
Cabin type: Suite
Cabin number: 1544
Traveled as: Family (young children)
Reviewed: 8 years ago
Review summary
I placed a SPECIAL NEEDS request 8 MONTHS in advance (I have the email proof) for distilled water, an extension cord and a case of Ensure to be placed in my room. They were not there when we arrived and was given the brush off by a snotty room steward and front desk staff. These are necessary for a CPAP/BIPAP machine needed for sleeping, since I stop breathing during the night. I only received these items AFTER I called Royal Caribbean's Customer Service line from my cell phone on the ship in port at Tampa.....and I've been back for 4 days and I'm still waiting for the case of Ensure.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
1 Comment
steencondo 8 years ago
sorry posted to the wrong review, hope you resolved your issues.