Cool ship, needs upgrading, Special Needs Request Ignored

Brilliance of the Seas Cruise Review to Caribbean - Western

Experience: 4-6 cruises
Review: 1
Helpful Votes: 14

Overall Rating:

3 out of 5
Verified Review
5 Night Western Caribbean (Tampa Roundtrip)
Sail Date: January 25, 2016
Ship: Brilliance of the Seas
Cabin Type: Suite
Cabin Number: 1544
Traveled As: Family (young children)
Reviewed: 2 years ago

I placed a SPECIAL NEEDS request 8 MONTHS in advance (I have the email proof) for distilled water, an extension cord and a case of Ensure to be placed in my room.  They were not there when we arrived and was given the brush off by a snotty room steward and front desk staff.  These are necessary for a CPAP/BIPAP machine needed for sleeping, since I stop breathing during the night.  I only received these items AFTER I called Royal Caribbean's Customer Service line from my cell phone on the ship in port at Tampa.....and I've been back for 4 days and I'm still waiting for the case of Ensure.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5


1 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
We were very surprised by the size of this cabin. Perfect for a family of 3-4.
5 out of 5
5 out of 5
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