Brilliance of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

2-3 cruises


Helpful Votes

4 out of 5


Sail Date: April 26, 2014

Reviewed: 3 years ago

Traveled As: Singles/Friends

Room Type: Balcony

The whole cruise was wonderfully relaxing. Customer service is absolutely the best with the exception of one experience. One of the service people at the excursion desk did not know her job and directed me to meet the group on our excursion at the theater. Turns out our group was not included in the other excursions and we were supposed to meet at the end of the dock with the tour guide a full hour later than the service person said. She was the only black spot on a wonderful cruise though and I will definitely do this again.

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Onboard Activities
Destinations and Excursions

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