Avalon let us down

Avalon Illumination Cruise Review to River Cruises - Europe

Cruises: 7+ cruises
Reviews: 3
Helpful Votes: 111

Overall rating:

1 out of 5
Verified Review
Avalon Illumination

7 Night The Legendary Danube (Nuremberg To Budapest)

Sail date: June 17, 2016

Ship: Avalon Illumination

Cabin type: Suite

Cabin number: 310

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Our cruise was cancelled.  No fault of Avalon.  What was their fault, however, was the appalling circumstances that followed.  We were put on a bus trip.  Hotels were below standard and not 5 star as promised.  Locations were away from decent restaurants and certainly not within walking distance for elderly patrons.  We were given money for food, however, we had to pay for taxis to get to restaurants.  Avalon discriminated against the US/European groups in favor of the Asians.  We were put into a substandard Hilton whilst they were put into the Kempinski,  We were totally ripped off.  Our money was taken under false pretenses.  We will never ever even think about Avalon or indeed any river cruise again.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Nice cabin

Ship tip

Steer away from Avalon - they do not follow through when things go wrong.

Ports of call

Nuremberg (Munich), Germany

1 out of 5

Roth (Nuremberg), Germany

1 out of 5

Regensburg, Germany

1 out of 5

Passau, Germany

1 out of 5

Vienna, Austria

5 out of 5

Budapest, Hungary

3 out of 5
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