Avalon let us down

Avalon Illumination Cruise Review to River Cruises - Europe


Contributor Level: Cruise Director
Experience: 7+ cruises
Reviews: 2
Helpful Votes: 44

Overall Rating:

1.0 out of 5
Verified Review
7 Night The Legendary Danube (Nuremberg To Budapest)
Sail Date: June 17, 2016
Ship: Avalon Illumination
Cabin Type: Suite
Cabin Number: 310
Traveled As: Couple
Reviewed: 1 year ago

Our cruise was cancelled.  No fault of Avalon.  What was their fault, however, was the appalling circumstances that followed.  We were put on a bus trip.  Hotels were below standard and not 5 star as promised.  Locations were away from decent restaurants and certainly not within walking distance for elderly patrons.  We were given money for food, however, we had to pay for taxis to get to restaurants.  Avalon discriminated against the US/European groups in favor of the Asians.  We were put into a substandard Hilton whilst they were put into the Kempinski,  We were totally ripped off.  Our money was taken under false pretenses.  We will never ever even think about Avalon or indeed any river cruise again.

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Nice cabin

Ship Tip

Steer away from Avalon - they do not follow through when things go wrong.

1 out of 5
1 out of 5
5 out of 5
3 out of 5
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