Avalon Illumination Cruise Review to River Cruises - Europe

7+ cruises


Helpful Vote

1 out of 5

Avalon let us down

Sail Date: June 17, 2016

Reviewed: 3 months ago

Traveled As: Couple

Room Type: Suite

Cabin: 310

Our cruise was cancelled.  No fault of Avalon.  What was their fault, however, was the appalling circumstances that followed.  We were put on a bus trip.  Hotels were below standard and not 5 star as promised.  Locations were away from decent restaurants and certainly not within walking distance for elderly patrons.  We were given money for food, however, we had to pay for taxis to get to restaurants.  Avalon discriminated against the US/European groups in favor of the Asians.  We were put into a substandard Hilton whilst they were put into the Kempinski,  We were totally ripped off.  Our money was taken under false pretenses.  We will never ever even think about Avalon or indeed any river cruise again.

Cabin / Stateroom
Nice cabin
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
Food and Dining


Steer away from Avalon - they do not follow through when things go wrong.

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