Frustration

Item: Anthem of the Seas
Rating: 1
Author: mumanddadad

Anthem of the Seas Cruise Review to Canada, New England, New York

mumanddadad

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 27

Overall rating:

1 out of 5

Verified Review

9 Night Canada & New England (Cape Liberty Roundtrip)

Sail date: October 06, 2016

Ship: Anthem of the Seas

Cabin type: Balcony

Traveled as: Couple

Reviewed: 8 years ago

Review summary

We paid $2942.84 for two, paid $232.99 for Insurance, one week before sailing I had emergency surgery for ruptured abdominal aortic aneurysm, my wife filed all the forms for the insurance, we spoke to several representatives but as of this date we have not received our refund, we have had to pay interest to our credit card company. We are platinum members and would appreciate any assistance. George Fenwick

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

Never boarded ship

Ports of call

Cape Liberty, New Jersey

5 out of 5

10 Comments

michaeldipasquale 8 years ago

Hope you feel better soon

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jdwix 8 years ago

I am not sure if it's similar or helpful. But had an issue with a store branded credit card once when it was used for fraud. They called me a liar and told me I traveled 6 states to make a $230 purchase. Anyway I filed a complaint in writing through federal credit bureau, and within days got a call and apology from cc card company with an immediate charge back. So maybe it's similar in that you have to send them something in writing, post in the Better buisness bureau website, or maybe there is another. They can say whatever over the phone. But apparently a written demand letter or something being posted onto a protection website can get them to listen. Good luck and glad you survived!

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chirocop 8 years ago

Btw, congrats on surviving the ruptured a.a.a. I hope you get your money back but really you're a winner already.

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chirocop 8 years ago

Can you fight it through the credit card company?

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officerceelo 8 years ago

You might think of threatening legal action.

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officerceelo 8 years ago

Don't give up. That's what they are banking on. I got insurance on a trip once about three years ago and haven't received compensation as of yet. I have given up on it and considering it a loss. My circumstances where different, so don't give up. Keep on them.

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senorfrog 8 years ago

Just keep at them....fred fenwick

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edneva 8 years ago

Definitely call your insurance company you have the policy thru! Keep on them for an answer.

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manpa 8 years ago

I do hope your health is improving and another cruise is in your near future.

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twangster 8 years ago

This isn't RCI. We are just cruisers like you. Call RCI and/or the insurance company.

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Other reviews of this sailing

All meals, food, and services were great.

Review on Anthem of the Seas

Overall