The Allure is looking very tired and the food is meh this time by Reboot2024
Sail date: / Traveled as: Singles/FriendsShip: Allure of the Seas
Honestly, I don't know if anyone will even read this so I hesitate to share. The main problem was that I have some expectations from RCCL that are usually met, but fell FAR short this cruise. The Quest was cancelled, the Battle of the Sexes was cancelled, formal night had turned into Caribbean night, and it was because there was a dance competition onboard which affected many of the things we've grown to love and expect onboard. This would be fine if you had TOLD US WHEN BOOKING. If we'd known, we'd have chosen a different cruise because we REALLY love those things! We are fine with the new once a day cabin cleaning, but the room steward asked us what time we'd like to have our rooms cleaned. We told him, he marked it down, then when we returned towards the end of that window he asked us again. We were like, uh, you asked and we said 9 to 11? Room wasn't cleaned before noon on any of the days, and when your cruise director talks about towel animals and there isn't one ever, it's a bummer. We are tidy non-drinkers, so it's not like going into our room would be a horrendous undertaking. If you're not going to clean when you say, then don't ask us and create expectations that we plan around and are then disappointed. And don't have your cruise director talk about towel animals if it's not something everyone gets. Food in the main dining room was consistently tepid to cold, which was a first for me. Our wait staff was fine but the food took so long to come out that we ended up sitting there with nothing in front of us for long periods of time. There was a woman who came by to ask us if we were happy, but we didn't feel comfortable saying "hey, we've been sitting here with nothing on the table for 15 minutes" because she could obviously see that and we didn't want to be those people. The upsides for us were the as always fantastic shows and live music. When I told my friend that the aqua show would be amazing, I was so happy that she loved it. But I spent a lot of the weekend being embarrassed that the service and food just wasn't there. And I don't think that's normal for RCCL. Or, I hope it's not normal for RCCL. I know the Allure should have gone into dry dock to get Amped before the pandemic, and I feel like it's a mistake to keep her in service doing the shorter trips (which I love and which works really well with my schedule), without making her beautiful again and without making the level of service consistent with the rest of the line. We have an upcoming cruise in August on the Quantum with our adult daughters, I'm now a little nervous and I hope I made the right choice to stick with RCCL for our first Alaska cruise-everyone is telling me I should have gone Disney, but we've never sailed on a Quantum class ship and I am sincerely hoping that the service is what we're used to, and what I experienced on the Allure this weekend was an aberration. One last thing-in 2023 I did the same cruise with my friend on the Mariner, and the smell of pot was really, really bad. This cruise on the Allure I didn't smell it once, and I really appreciate y'all for making sure that our vacation was not stinky! Mariner won for food and service, Allure won for shows and not smelling drugs. Moving forward, the Quantum trip in August is sort of our "make or break" trip where we decide if we want to keep leveling up with RCCL or pivot to a different line. I love RCCL, but I loathe inconsistency of experience.