Great cruise/poor responses to problems

Item: Allure of the Seas
Rating: 3.7
Author: jamiejaiaka

Allure of the Seas Cruise Review to Caribbean - Southern

jamiejaiaka

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 9

Overall rating:

3.7 out of 5

Verified Review

8 Night Southern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: May 28, 2022

Ship: Allure of the Seas

Cabin number: 10288

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Good itinerary, great staff, and poor management. My daughter found a metal bolt in her food and I hurt myself on a RCCL excursion. The response of the ships management was poor at best.

Embarkation

3 out of 5

Ship experiences

Food and Dining

1 out of 5

Found a metal bolt in my daughters food. Probably came from some kitchen equipment. Staffs response was poor!

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Children's Programs

No young children

Service and Staff

4 out of 5

Front line staff (waiters, bartenders, state room attendants) was wonderful. Management was horrible and had no idea how to respond to problems or crises.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Look at the entire weeks worth of activities prior to planning your itinerary.

Thumbs up

Disembarkation

2 out of 5

Long lines

6 Comments

wgammon1 2 years ago

Glad you had a good cruise. Thanks for the review.

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AuntPinkie 2 years ago

Appreciate your feedback. Sorry about the stuff in your food.

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javawoody 2 years ago

Appreciate the review

Thumbs Up 2

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Gwbigdog 2 years ago

Oops 😬 thanks

Thumbs Up 2

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CruiselineAdmin 2 years ago

@jamiejaiaka Here is the contact info for Royal Caribbean Int'l: Phone: 866-562-7625 Website: royalcaribbean.com Email: This contact form: https://secure.royalcaribbean.com/customersupport/contactUsOnline.do

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iCaptain 2 years ago

Sorry about the way they responded to you. You can contact RC to let them know about your experience. Overall I hope you had a great time.

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Other reviews of this sailing

Lots of Fun!!

Great ship with outstanding crew

Fabulous Cruise