disappointed in level of service and food.

Item: Adventure of the Seas
Rating: 2.6
Author: wmnewman

Adventure of the Seas Cruise Review to Caribbean - Bahamas

wmnewman

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 63

Overall rating:

2.6 out of 5

Verified Review

8 Night Bahamas (Cape Liberty Roundtrip)

Sail date: May 31, 2019

Ship: Adventure of the Seas

Cabin type: Suite

Cabin number: 1314

Traveled as: Couple

Reviewed: 5 years ago

Review summary

having sailed multiple times on Celebrity we were disappointed in our RC cruise experience. the level of service from top to bottom was below our expectation and no one seemed concerned except our concierge Rafael. Food was sub par except in the specialty restaurants and the fact that you cant pay for 2 cups of coffee with 1 seapass is just ridiculous. if you wish to know more you are welcome to call me at 518-459-4665

Embarkation

2 out of 5

terrible restaurants were overbooked service was terrible

Ship experiences

Food and Dining

1 out of 5

Stacian was excellent as our server food was below average

Onboard Activities

2 out of 5

the spa was terrific, RC entertainment was below average, headliner entertainment was good. solarium pool was nice.

Entertainment

2 out of 5

see above

Children's Programs

we did not bring our kids

Service and Staff

2 out of 5

our concierge Rafael was amazing and saved the cruise for us without him I would have asked for my money back

Ship Quality

3 out of 5

it felt like a vegas casino I did not like the fact that to get from theater to dining room you needed to go up to 4 then down to 3

Cabin / Stateroom

3 out of 5

room was nice balcony was useless. our room attendant Ravi was good

Ship tip

dont

Thumbs up

Ports of call

Cape Liberty (Bayonne), New Jersey

4 out of 5

easy to navigate clean and organized

Thumbs Up 3

Port Canaveral, Florida

4 out of 5

great easy access to everything we needed

Thumbs Up 7

Miami, Florida Did not visit port

the walk from the ship to civilization was way to far

Thumbs Up 0

Disembarkation

4 out of 5

excellent except that breakfast that morning was terrible service again

6 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise with us.

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wgammon1 4 years ago

Sorry you had a bad experience. Thanks for the review.

Thumbs Up 0

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JohnsonL 5 years ago

Seems like your travel agent did a poor job of setting expectations. Celebrity and Royal both provide good cruise experiences but they are not the same in the experience or in the cost of the cruise for a similar cabin.

Thumbs Up 0

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CruiseQueenNH 5 years ago

Agree with having to walk through the casino. I'm not a gambler and tried to avoid the casino as much as possible.

Thumbs Up 0

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TXatsea 5 years ago

Well, that’s a first

Thumbs Up 0

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CruzeFan 5 years ago

We have never had the same issues you mentioned. And who are you wanting to call you by posting your phone number on this App? This is a public discussion forum / app, not a private survey from RC.

Thumbs Up 3

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