Europe - Western Mediterranean Cruise Reviews

To start, the impact of the CV19/Global Pandemic does not go without mention or some consideration, we've all been impacted to some degree or another and a canceled cruise is low from a priority perspective. However, for those of us impacted by cruise cancellation, a second injury/assault seems to be occurring. On March 31, 2020, MSC cancelled the above mentioned cruise. Offering either a 100% refund (within 60 days of processing the form) OR a 125% cruise credit for future use, both are reasonable and fair terms. I personally elected to receive a full-refund, accepting the "up to 60-days" terms from the 3/31/2020 filing date. I spoke with MSC yesterday (5/21/2020) to inquire about communication I'd received and the status of the refund as we fast approach the 60-day mark, only to be informed that MSC are now refunding people "up to 60-days" after the original sailing date. This is not what the email confirmation from MSC states, nor is it what the own website states as of today, it is a unilateral change to a policy which further impacts its loyal customers and its being done without communication. Buyer beware - if you plan to run out and book a cruise with MSC once it becomes possible again, your "investment" in a family holiday is far from secure with this company. You cannot expect them to honor commitments made verbally or in writing, all are subject to change and potentially illegal. Any company wishing to "rip-off" its customers during this time should be shunned and held accountable to do the right thing. For those of you that may be in dire financial straights due to loss of work, and counting on a refund of your hard earned monies from MSC, don't. This company appears to want to take an interest free loan from its consumers, and hold on to money for 4-6 months, without any regard for your rights as a consumer.

The cruise was spoilt by the outbreak of the corona virus. None reported on the ship. Palma Mallorca was a substitute port of call due to Malta being cancelled which was no fault of MSC. The ship was clean and crew were very efficient at what had to be done regarding the virus. Under the circumstance we had a very enjoyable cruise.

Great time on great ship. Staff, entertainment, cleanliness, food of exceptional quality. All recommendations!

We booked this cruise because of the ship. We were on that same itinerary 3 times already, but the ship looked amazing so we decided to book that cruise because of the ship. It was well worth it, the ship is amazing. There are so many things to do, so many things to explore.

We were a bit leary about even going on the cruise given the crisis which was only occurring in China at the time. MSC was clearly concerned about keeping all of the guests safe and sound and were on the ball with sanitation. They had employees spraying hand sanitizer on each person's hands as they got back on to the ship after each port of call. And also when you went to a show each evening. The key factor was us upgrading to Yacht Club. It just made the entire experience that much better. I personally felt like I was a movie star the entire cruise. I do not think I could ever go on another cruise without the ability to upgrade to a similar package if on another cruise line.

Só não gostei da parada em Palermo. Cidade não tem muitos atrativos e é bem feia. Talvez deveriam parar em Napoles ao invés de Palermo. Também tivemos nossa parada em Malta cancelada por causa do clima e ventos no mar. Nosso dia de navegação foi antecipado por um dia e paramos em Palma de Maiorca que acabou sendo uma gratas surpresa. Adoramos! De maneira geral, o cruzeiro foi muito bom, mas achamos o navio um pouco cheio demais e com várias opções de diversão pagas à parte e com valores caros demais. Comparando com o "Anthem of the Seas" (cruzeiro feito no último ano), gostei mais do funcionamento da Royal Caribean do que da MSC.

The ship was beautiful, clean and easy to navigate. The itinerary was great, although we enjoyed some ports more than others, which is probably natural. Our only problem was that our luggage was lost. However, we did our best to not let it ruin our trip, and it didn't. Btw, we received our luggage when we got home!

It was a nice roundtrip through the western Mediterranean Sea with some place you could visit more than once. The ship is great with lots of activities.

This itinerary was great. But the ship is massive, crowded, and not at all set up to make new friends - one of the things I enjoy about cruising. Thought we would be seated with others for dinner - nope. Table for 2. Thought we would have drink coupons (paid for that level of room). Nope - "discontinued a couple month ago", even though we booked 11 months ago it was no honored. No Library, no piano bar, no quiet space. Tons of upselling and staffers being made to stop you to sell you things (worse than Times Square!). LOVED the MSC Armonia trip to Cuba, and was shocked what a different experience this was. Not sure which is the real MSC. If it is this, then I'm done. No Kleenex available for provided slot in the bathroom because the ship didn't onboard any at last provisioning was just the topper - spending a winter trip having to wipe our noses with toilet paper. That's MSC this trip!

Cruise was great! Staff was awesome! Food was good! Tours were informational! Ship was great1

RCI should take MSC cruise out of your list because the bad design of the ship.

Not enough to do during the day. Daily Program delivered 10.30 to 11pm nightly, too late Overpriced onboard expenses

Overall, was expecting a better experience in this cruise for my 50th. wedding anniversary. Spoke with reservations before cruise to provide a cake for our anniversary, did not happen. Everything seemed to be at a price. Very different from american cruises. Will not sail again with MCS

Great cruise! Was worried about the amount of people on the ship after taking river cruises but the ship never felt crowded. The rooms are spacious with plenty of storage. I did like the room set up of the Avalon rooms better with the beds facing the windows. The food is fine - nothing special. Food on the Avalon river cruise was better and more unique.

For our first ocean cruise, we were very happy with the experience. The size of the ship seems nearly perfect and never felt crowded. On the last day, we realized that there were elements/activities that we hadn't even had time to utilize.

This cruise had a lot of older passengers and I guess the activities cater more to that age group. The cruise was generally ok. But if you’re looking for a more fun cruise, definitely not this one.

Good liner. It’s a pity that the zipline doesn’t always work and that we were not able to try it. The route was changed, instead of Cannes we went to Marseille.

Not one of my favourite as far as food and beverage go bit disappointed as it was a european cruise line expected the coffee to be excellent.

We had a good time but Ship was too big and we felt it was too comercial, someone trying to sell something wherever you went.

Ports selected were great but the ship was very disappointing