Buyer Beware

Cruises: 7+ cruises

Review: 1

Helpful Votes: 50

Review summary

To start, the impact of the CV19/Global Pandemic does not go without mention or some consideration, we've all been impacted to some degree or another and a canceled cruise is low from a priority perspective. However, for those of us impacted by cruise cancellation, a second injury/assault seems to be occurring. On March 31, 2020, MSC cancelled the above mentioned cruise. Offering either a 100% refund (within 60 days of processing the form) OR a 125% cruise credit for future use, both are reasonable and fair terms. I personally elected to receive a full-refund, accepting the "up to 60-days" terms from the 3/31/2020 filing date. I spoke with MSC yesterday (5/21/2020) to inquire about communication I'd received and the status of the refund as we fast approach the 60-day mark, only to be informed that MSC are now refunding people "up to 60-days" after the original sailing date. This is not what the email confirmation from MSC states, nor is it what the own website states as of today, it is a unilateral change to a policy which further impacts its loyal customers and its being done without communication. Buyer beware - if you plan to run out and book a cruise with MSC once it becomes possible again, your "investment" in a family holiday is far from secure with this company. You cannot expect them to honor commitments made verbally or in writing, all are subject to change and potentially illegal. Any company wishing to "rip-off" its customers during this time should be shunned and held accountable to do the right thing. For those of you that may be in dire financial straights due to loss of work, and counting on a refund of your hard earned monies from MSC, don't. This company appears to want to take an interest free loan from its consumers, and hold on to money for 4-6 months, without any regard for your rights as a consumer.

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