Caribbean - Western Cruise Reviews

Overall it was great, first time in Cozumel and Miami! 2nd time and CoCo Cay and I will say I enjoyed CoCo Cay more those time. First time I was there it was a bit to cold to swim and I wasn’t sure if the different areas. Once you learn how to navigate CoCo Cay and find a spot you like then it is much better.

We had an amazing time on Indy so much we're planning to go on another trip. Everybody (staff and crew) made sure that all of us will have the experience of a lifetime. A big thank you to each and every one of you!

we had an amazing experience. was a bit expensive so we wont be cruising with grandeur of the seas any time soon.

The cruise experiences was overall great but they just need to really focus on keeping the rooms clean verifying that everything is clean including the curtains in the rooms as I mentioned above ours was covered in blood which is how we started our cruise on day one and that was not a very good welcoming also verifying allergies would be helpful I did not like that there was no empathy or follow up for management regarding my allergic reaction from the Chef Dinner.

Royal Caribbean always does such a great job. I love their dining and layout. Wish there were some more mid-expensive jewelry options. I love the EFFY shop, but everything was way to pricy. I needed some options in the $100-$500 range...I just can't see spending thousands for jewelry on a cruise ship. When I asked how much they sold, they said it was tough, no big sales on this cruise. People would buy things if they were quality, but in the cheaper range. Just a suggestion.

Best time, we got to Relax, have Fun and Lots of Laughs with all the game shows to attend. It was beautiful and we felt safe in Mexico at both ports. Definitely will recommend it to our friends and family. Looking forward to our next cruise in 2 more years

We prefer Royal Caribbean over any other cruise ships. Best prices, best food, best entertainment always. The waterpark on Cococay was amazing. Our grandson had a blast. He loved the watersides and Flow Master on the ship too! Wi definitely book another Royal cruise in the near future!!!

Excellent cruise, rooms, food and such. Study everything before you go to have the best possible time.

We had so many negative perceptions about cruising, but this experience, as our very 1st, killed all that. We had an outstanding time and will do it again soon!

10/10 would recommended Royal Caribbean and/or this ship again. Great for first-timers and solo travelers alike.

Treated me and my wife to this cruise for our 17th wedding anniversary. Ended up catching a flu bug on Friday, which put me in bed all night Friday. We scheduled ourselves to stay in Houston on Saturday and fly back to California on Sunday. Being sick during that time sucked!

This cruise was wonderful, and we were not ready to leave the ship. We felt we needed another 5 days because it was so enjoyable.

Overall it was ok for our first cruise it wasn’t all bad I just won’t be choosing msc to cruise with in the future and I think that’s best for me and my kids.

enjoy and relax , my family love Jubilee Atmosphere . food, nice show, friendly all services.

Great experience with my husband. Ship was beautiful, neat and clean. Food was delicious and entertainment kept my attention. Definitely a must cruise again.

Great ship. Found it very clean and designed well. What beautiful bars and stages. Great entertainment on board. Love the shows and performers. The rooms are designed well. Food and restaurants are all wonderful. Pig and anchor a fave!!! Italian was wonderful. Shaq chicken perfect and Guy’s burgers are out of this world!

There are too few children and family group activities in the main deck. I understand there are some in the adventure ocean but there should be a lot more in the main deck. I have been to Norweigan and there are a lot more family games on the main deck than this cruise ship, you guys should take a look at their daily compass. When I went to norweigan, we ran out of time to do the family games because there are so many, but on this cruise, this is the 1st time my kids and I had "free time" when none of the activities fit us, so is pretty bad. We don't find ourselves busy enough. There are 7 of us, 3 of them are aged 11, 10 and 3. I have been to anthem of the seas 6 years ago with royal and it was better then too. There is also a female Filipino restaurant supervisor who usually stands outside deck 3 dining hall during dinner time. She checks customers in. She has glasses and a bit chubby. Her customer service is not great. Of the days we have been there, she barely smiles at all the customers as people start checking in and lining up for dinner. She could have improved her friendliness and be more welcoming and at least put on some smiles and greet people. I thought it was just that one day, but for all the nights when we have dinner at main dining on deck 3, she has always had that poker face on her. Please speak to her about it. There is also one lady who works at the 3-6 years old group on adventure ocean. She is white. She is also very unfriendly. We were late 7 minutes from picking up my 3 year old after the session ended because there was a long wait at the elevator all of a sudden. While i was already rushing because I know I am couple minutes late and I also dont want my toddler to feel scared when other kids are already gone, this lady, whom is one of the instructors, scolded us for being late and said this should not happen again. Instead of saying is okay just to act friendly even if she doesnt mean to, she never smiled. You said in a cold voice saying you cannot do this again and sounded like we are doing this on purpose. That was my 1st time sending my 3 years old to the group and that experience had stopped me from sending my child to the room again for the rest of the cruise because i am worried she will not be kind to my child. I feel that she should at least try to act nicer and tell the parents is okay. I apologized 1st thing when I opened the door and she is still being very unfriendly. Please speak to the staff about this. Finally, there were 2 nights when I cannot go to my designated time and dining hall for dinner and so i had to do early dining. I was sent to deck 4 and deck 5 on those nights respectively. I feel that when that happens, the new waiter is very inattentive and not so welcoming to people who randomly shows up. One waiter was a bit nicer but the other waiter on deck 5 was basically rushing us out. We were half way done eating and he keeps coming and trying to pick up our plates several times even though we told him we are still working on it. All of a sudden, he brings us desserts and start taking away some forks and knives and basically giving us the signal that we need to leave. We had a group of 7. My 3 kids went to the bathroom with 2 other adults and without asking, he grabbed everyone's plates without even confirming if we are done or not. My 3 years old was playing with the the sugar packets and had them laid on the table. He shook his head and never had a smile to any of us since we walked in. I understand the waiters want to get tips from the same customers they serve on all those nights from designated timing. But when we have to change or switch our dining times due to watching shows and stuff, all the waiters should still provide the same level of friendliness and attentiveness to the customers. This is very critical as I have heard the same from other friends and colleagues when they go on cruise with royal. They basically think that customers who show up randomly for a night of dinner will not tip anyway so they don't need to provide the same level of customer service and don't give a damn. They made us feel we are inconvenienceing them.

The cruise was a great time. My daughter and I want to plan a girls trip next.

We weren’t sure if cruising was for us but the experience was so nice that we may now be hooked. There are so many activities that you can either choose to relax or stay busy.

The cruise over all is excellent and we had a great time. But we are disappointed about the Perfect day where we spent 1500 and were not provided a credit for service we did not use. We hope Royal will make it better since they still have time to give us the credit, so we can enjoy the true magic of perfect day at cococay for our upcoming trip of 4/19/25-4/26/25. We are Loyal customers and we have booked another trip in spite of the glich on Coco Cay and we hope Royal understands and make the right decision in giving us credit.