As you can see, I am new to this forum. I just want to know if others out there have come across this problem.
In August of this year, my wife and I went on an Alaskan cruise with Holland America on the ms Noordam. On the last night of the cruise, I went to the casino to play some poker. They had one of those electronic poker tables (Texas Hold'em/Poker Pro) and I sat down and transferred $100 from my onboard account to the poker table. As you probably know, the Poker Pro table is essentially a "virtual dealer." I only stayed for about 10 minutes, because there were only 3 other players, and none of us really wanted to play such a short-handed game. I still had $88 on the virtual table. I quit the session and assumed that the $88 would be transferred back to my onboard account, not realizing that I needed to also transfer the funds back using the Poker Pro interface. I didn't realize my mistake until the next morning, shortly before disembarking, when we got out final bill. It showed the $100 debit, but there was no $88 credit. I went to the front desk, and told them the problem. They called the Casino Manager (I believe his name was Carlos), and he told me that it was impossible to transfer the money at that time, since the casino was officially closed for that cruise. He assured me that anyone with a remaining poker balance will get a refund check in the mail, but he also said that it would take 2 or 3 months.
After 2 months went by without a check, I called Holland America and they said that the Texas Hold'em PokerPro machines are actually run by a third party. They told me I needed to submit an "Outstanding Balance" claim at Oceanplayersclub.com (I find it very odd that Carlos never mentioned this at all!). So I submit my claim, and a few days later I receive an email from Brian Buritica of Global Casino Services (I guess that's the working name of the company at oceanplayersclub.com), and Mr. Buritica informs me that "We have reviewed the files for the Noordam 08/13/2017 and did not see a refund due in your name."
I have since called Costco Travel (with whom I had booked the trip) and after they investigated some, they basically told me I was out of luck.
I feel like this is a total scam. Maybe I'm crazy, but I would guess this happens at least a couple times each cruise. Multiply that by all of the cruises out there, and that is a lot of money. Some people will correctly say that it was my fault for not transferring the funds back, but it would have helped if there was some signage saying "hey, be sure to transfer all poker funds back to your shipboard account before the casino closes" or something to that effect. And the staff has been virtually no help at all. Has anyone else experienced this? Any suggestions (other than "don't do that again!")?