I'm sorry you had a bad cruise with the Ovation but I have to disagree wholeheartedly!! You stated you cruised with Princess (as we have also) but how many past cruises have you done with RCCL? We have done 3 and just got off the Oasis of the Seas and gave the ship 5 stars for our cruise. Please don't berate a whole cruise line because of one bad experience on one ship. Of all the lines we have cruised, RCCL & Princess top the list when it comes to service & total experience.