Well if you had an inside cabin then it would have been small. If you had balcony stateroom, it is plenty big enough for 2 Adults and a small child on the couch, or 2 really small children on the pullout. You said 16 and 13, but they don't know how big you r children are. Did you send them a picture or their stats? They gave you the room you booked. If you knew your children are the size of adults then maybe you should have booked 2 staterooms instead of taking the cheap way out and cramming everybody into 1 stateroom . Don't blame the Cruise line for your stupidity and cheapness !