Contributor Level: Captain

Review by jackspoak

Was not able to board the ship...

In response to review, Johngold says ...

It is distressing to hear that you missed the cruise. However, it seems that the trouble you had was caused by the porters and staff at the port and not NCL.

Unless I am in error, they are separate entities.

Did you ever resolve the issue with NCL?


Tags: Norwegian Cruise Line Caribbean - Western Norwegian Getaway

2 Answers

Contributor Level: Captain

Luggage is not handled by employees of the cruiselines. ‚ It is usually taken at the pier by dock workers. ‚ Only once on the ship is it in the possession of Norwegian employees.

Contributor Level: Captain

Luggage at the pier is not handled by employees of the cruiselines. Dock workers take your luggage from you and pass it along to ship staff members. Once onboard, your luggage is the responsibility of the Cruiseline. ‚ We always take the extra precaution of labeling , with bright duct tape,‚ our carry on with our cabin # & name just in case


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