My wife and I cruised on Norwegian Joy Sept 17-25 from New York to Quebec. I had bid on room upgrade to balcony. Never heard a word, so I assume that we didn’t get it. Never received excursion tickets (wasn’t sure how they operated that). Wednesday we disembarked to find the hop on hop off bus in Boston. He told us to go to Terminal 2 and he would pick us up ?????? When we get there they tell us to take it up with Norwegian. We get back to the ship and I go to Guest Services. He said that I still owed 109.00. I received that email over a month ago. I paid it anyway, but never understood why. I already had a zero balance. I told him that was already paid. He typed up some info on his computer. Later that evening I received a phone call in our room. She asked me about the upgrade. I told her we never received any info, so we took our stateroom. She said we would get a refund for that excursion. All their info during check in said our regular room. She said the tickets were sent to our upgrade, but our excursion tickets would be at our door that night. The tickets said reprint on them, so we started to use them. Thursday morning the original tickets mysteriously showed up. I have yet to see a refund. Wednesday we get off the ship to go to the shuttle bus to Quebec Airport. She said we were supposed to have paperwork to get on the bus. I had to call a taxi from port to the airport (50.00). They never gave us anything. I paid for Priority Service(199.00) and it never ever made a difference. I would not recommend them or ever use them again!!! We saw the maid twice. And had to ask for towels. There was a sign in the bathroom to reuse towels. We asked her for water and she said she would have to charge us for it. Communication was terrible. No info on anything on the ship. The ship seemed to be overbooked. When you would go to the buffet, you couldn’t find a table. We let strangers sit with us every time to help them out. Many other passengers told us the same type stories….,,,
My wife and I cruised on Norwegian Joy Sept 17-25
4 Answers
Ment upselling of products, look forward to experiencing Norwegian cruises for myself.
I get the impression about Norwegian ships that they are not great on the smaller and older ships. And there is alot of upsetting of products.
Well the Joy is one of the smaller vessels so its understandable that the dinning would be crowded if you go when everyone else goes. I travel solo often and always sit or offer others to sit with me cause The NCL Star is another very small vessel and everyone is going to get off at the same time so you have to eat around the same time. Cruisers usually are very happy and even if you do not speak there language i have found them very happy. If you find someone crying on a cruise ship, give them a hug and another ice cream cone.
So sorry to hear all these things happened. Glad you are home safe and sound.