How lenient ?

How lenient will the cruise lines be issuing refunds depending on this virus?

Lets face it, some people have cancelled a cruise depending on the destination. Our cruise is in June. The trip is paid in full. If the ship left tomorrow, we’d be on it. But what if there is a breakout just prior to our sailing and we decide the risks are too great ?
These are unusual circumstances I know, but this is one ugly virus

15 Answers

Not lenient at all if a passenger arbitrarily decides to cancel. The normal cancelation policy and penalties apply. Also travel insurance is of no help either unless you purchased a cancel for any reason policy, which usually needs to be done within 14 days of the initial booking payment. If a port of call is affected or refuses dockage to a ship all cruise contracts do allow for unannounced change of ports or to even substitute additional seadays.

If a homeport area is quarantined or the cruise line itself cancels the cruise then they are being fairly generous with either refunds or future cruise credits (depending on length of cancelation notice), and aid in obtaining air-credits/ ticket transfers or refunds from airlines (even if you did not book using the cruise line). In some short notice cases some cruise lines are offering short term lodging vouchers while waiting on new travel (return home) arrangements, and full refunds sometimes with decent discounts on future bookings of a cruise.

Also select cruise terminals are using various technologies to discreetly scan people within their buildings for high skin temps and many cruise lines have in place their own additional medical screening protocols. If an otherwise healthy passenger is prevented from boarding because of failing to have a temperature below a certain threshold or not having a pulse-ox over a certain %, cruise credits or refunds are being issued. Most cruise lines will have their current policies concerning Coronavirus/COVID-19 as a clickable message bar on their main website.

At this point, it appears you may have to wait to be medically disqualified from boarding to get the refund. Not seeing pre-emptive cancelations as being financially reimbursable events. Doubly unfortunate if you've paid for airfare to a port.

Long and short of it is that if you cancel you can only get a refund IF you have the insurance that allows you to cancel at any time for any reason. Otherwise it is business as usual and your insurance policy is your guide as to what is allowable and what is not for cancellations and refunds.

From the cruise lines perspective, the ships still have to run and or pay port fees and the crew still has to eat and get paid whether the ship has passengers or not so the cruise lines are going to juggle as best they can to keep things moving and working. Each line has it's own policy and most have posted it. Check with your cruise line and insurance.

We still have 2 months before our cruise so I am sure a definite travel policy will be instilled by both the airlines and cruise lines by then. (At least I hope so)

We aren't cruising until October, when a whole new flu type disease will be starting.Surprised

I think maryred has the policies figured out.

You may want to check the cruise line's site. Some may not issue refunds.

I thought it was too late to cancel my May 2 cruise, but I was incorrect. I went to see my TA yesterday, and found out I was still within a cancellation window by THREE days! We called the cruise line and I was able to get almost all my money back save a small penalty fee, which I gladly paid. So, CHECK YOUR CANCELLATION SCHEDULES carefully - not your insurance, people! You too might still be within a cancellation timeframe, just like me. I feel much better, having cancelled - I did this two hours before the news broke on the Grand Princess...

We are booked for April and I just called on this very subject today. As of right now regular cancellation policy is in effect. I happen to have cancel for any reason insurance.. so as of today I would only lose my deposit of $190. But the closer I get to cruise day the less I get back. If you don’t have insurance it’s just the regular policy right now.

Good to know, Thanks for posting!

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