Carnival Cruise Lines: The Fun Never Begun

TLDR: Carnival proves they are the Spirit Airlines of the seas but worse.

In December we had a week-long Carnival cruise where some money was stolen from our cabin by the cleaning crew. I’m mad at myself for not having properly secured our property in the safe. But what really infuriated me was how security and supervisors treated us afterwards.

First of all, security refused to even begin a claims report until we consented to a full search of our cabin. After we reluctantly agreed, a complete search of our room including safe, drawers, closets, clothes, underwear, luggage, backpack, pockets, and wallet with interrogation lasted for two hours. It was clear security was more interested in trying to find contraband in our room so they could ‘bust us’ rather than finding our stolen property.

Secondly, security conversed to each other in foreign language even though all present proved they spoke English well when talking to us. They treated us as suspects and when they failed to find our money (i.e. contraband) or anything else that interested them, they then accused us of spending our money in the casino and not remembering.

Finally, a steward manager eventually made their way into our room and was present with security. We were informed that our cleaning crew would not be entering our room again and they would be swapped out for different staff. The next morning, no changes had been made and the thieving staff members thought they were going to enter our room again. This insult resulted in having to wait in line at guest services to complain when this should have been handled by the supervisor in our room the night before like they said they would.

In the end, we were never allowed to see our case documents created by the security staff (if they even existed). Carnival wanted to keep those hidden. Meanwhile, we were repeatedly informed that their staff are “not allowed to remove guest possessions from the rooms.” Carnival also said they would write us a ‘final letter.’ Apparently, they couldn’t be bothered.

Tags: Carnival Cruise Lines

7 Answers

Right.

What ship and date of cruise?

You lost me at this point:

I’m mad at myself for not having properly secured our property in the safe. But

As soon as you said but, you aren't taking ownership of what happened.

Let me ask you this. Do you think it would have been handled better in a hotel or another cruise line? And if so, how would it have made your experience better.

Also you may have not left it in your room. The staff weren't looking for contraband. They were trying to help you find your money. I see a lot of holes in your story.

We try to make a point of not leaving anything valuable in the room unless it is the safe when we leave the room.

Everything of any value gets locked up, or stays on my person. Much better to be safe, than Outraged if something happens.

Have you followed up with Carnival corporate upon your return home?

That isn't good that your money is gone. You're right; you should have been more careful. I do wonder however, if someone else had been in the room while the security was there, what their perspective would have been? Like the other poster said; likely security wasn't looking for "contraband" but instead helping to try to find your money...or...even more likely, doing their do-diligence as protocol may dictate. The fact that you created a tag specifically for this post (CCLSUX) and that you're not replying to any of these comments, shows you may not be being entirely forthcoming.

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