Contributor Level: Third Mate

Review by karencamin

Customer Service

In response to review, ago2180 says ...

Nice, I like when you mention: "I do have to recommend the ships customer service once boarded. They excelled in my opinion. My brother lost his luggage in New York and the ship (through no fault of their own) went out of the way to help him. They gave him clothes as well as a voucher for free laundry service. They kept on top of the airline for the recovery which occured on the fourth day in Stockholm. I had a good experience as well. I injured my ankle while on the equipment in the gym, at first there was no problem until later in the day when it began to swell. I visited the ship's doctor and was given a cane and ankle brace which helped a lot. They did not charge me."

It looks like Royal is really interested in giving good quality tourism

Tags: Royal Caribbean Brilliance of the Seas Europe - Northern Europe

3 Answers

Contributor Level: Cruise Director
I agree. We sailed on the Brilliance last November and had an extremely good experience with the guest relations staff onboard. Although we had informed our bank (the credit card we were using) prior to the cruise that we would be sailing and not to flag our account when charges from different countries started to appear, they did. Not once but twice we were summoned to the guest relations desk because the bank denied the incremental charges the line posted to the card during the cruise. They allowed us to call our bank, ship-to-shore for FREE from the middle of the Caribbean sea both times to try to straighten out our account. Unfortunately, the bank was not so "Customer Friendly" as the cruise line and we had to use a different credit card. Needless to say, upon returning home, we closed that quite large account with that bank. After 10 previous cruises, I had never had that problem and had never been so embarrassed. It was our first time using that banks credit card for a cruise...and the LAST!!!
Contributor Level: Captain

That's good to know. 10 years ago, Voyager of the Seas had terrible CS.  Actually, everything was bad on that vacation.  Next April we will be on the Serenade of the Seas on a TA to Europe.   We have always had great CS on board from NCL.   Rare that we need anything, but when we do, they go out of their way to help.

Contributor Level: Captain
Nice to hear about the great customer service Karen; thanks for sharing your review. We’ll be doing a similar cruise next year aboard Serenade of the Seas.


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