I agree. We sailed on the Brilliance last November and had an extremely good experience with the guest relations staff onboard. Although we had informed our bank (the credit card we were using) prior to the cruise that we would be sailing and not to flag our account when charges from different countries started to appear, they did. Not once but twice we were summoned to the guest relations desk because the bank denied the incremental charges the line posted to the card during the cruise. They allowed us to call our bank, ship-to-shore for FREE from the middle of the Caribbean sea both times to try to straighten out our account. Unfortunately, the bank was not so "Customer Friendly" as the cruise line and we had to use a different credit card. Needless to say, upon returning home, we closed that quite large account with that bank. After 10 previous cruises, I had never had that problem and had never been so embarrassed. It was our first time using that banks credit card for a cruise...and the LAST!!!
Nice to hear about the great customer service Karen; thanks for sharing your review. We’ll be doing a similar cruise next year aboard Serenade of the Seas.