atmclark

Due to Covid this cruise was very different. There were things I could not understand such as, not being allowed to serve yourself in the buffet with most of the food except salad. That you could take at will. Wearing of masks was very tiring. People found it very hard to breath. It was also hard when they took the lifts out of action and people had to walk up the stairs. This was not great.

We have cruised with several cruise companies and have always felt we were so well looked after. We are on this cruise right now and have never encountered staff so unwilling to help you. My husband is disabled and gets extremely stressed if he has to eat on a table with lots of people. Our table request was not passed on, according to the Maitrede, by our travel agent and he was so unwilling and unhelpful we are now forced to eat in the buffet or pay for a meal. The only people we can quite honestly say have given fantastic service is the guys in Eatily. Recommend that restaurant. The weather has not been good and yesterday we were forced to stand on a very windy and wet dock whilst they allowed only four passengers onto the ship at a time as they were taking on new passengers at every port. Finally they allowed us to use the gang plank where the luggage was being put into the ship. When we got up onto the deck, remember it was pouring and freezing, they made us take our coats of on the outside deck to go through a security machine. Ridiculous. We still have five days to go so I hope they can improve on this poor performance.