JulieC15

The food was excellent, a wide variety of selection in the formal dining room along with the service (was good). However, the room condition was trashy and inconceivable. We were told 4 to a room would be more then enough room, but it definately was not! We actually had a lawn chair put in he room with a broken up cot place on the top of it. It was literally lying on the ground and we have pictures to prove it. We were told that we would be upgraded since we were all past carnival guests, but that only found us in the back of the boat being woken by what felt like an earthquake when we would dock or hit any rough patch of water. The room steward would not answer any of our calls and did not provide us with the appropriate room necessities. 24 hours on call...I don't think so. Sheets were changed only once on board (Thursday, on Puerto Rico day) however they were stained with yellow marks(no one call still figure out what that would be, hoiping it was from any distgusting human habit) and no sheets were delivered at all after calling the cabin service and purser desk. Finally, the captain did not keep us updated as they did on the last cruise, we had no idea where we were, what time in was or how fast we were going. You also felt every movement on the boat going fast or slow. This was by far the worst vacation experience. We spent more time being uptight and living in unhealthy conditions rather then having "fun in the sun" on the apparent "Fun Ship." I would only expect a discount on another vacation to keep theit customers happy. We deserve some of our money back b/c of this experience. You pay so much money to make your vacation nice, and you can not deliver. I would only expect this out of a company.