Dedicated employee with strong work ethics and commitment to work. Experienced in operations management, sales, budget development, staffing and cost control. Adept in effective communications with customers, vendors, and staff. With strong motivational skills inspiring employees to perform at their maximum potential. Exceptional in organizational and planning skills, adaptable and enjoys new challenges. EDUCATION Master Degree Holder, Bachelor of Science in Information Technology and management (Dongbei University of Finance & Economics,CHINA 1997~ 2000) Diploma, Graduate in Information management (Dongbei University of Finance & Economics,CHINA 1993~ 1996) WORK EXPERIENCE SUMMARY SENIOR RESTAURANT MANAGER – ( Mackenzie Rex restaurant March 2009- present) SINGAPORE Duties and Responsibilities • Plan, organize, direct, and coordinate the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages. • Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high quality of preparation and service. • Work with other management personnel to plan marketing, advertising, and any special restaurant functions. • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. • Perform other duties as assigned by management. • Manage all company files and all working permits of the employees. OPERATION MANAGER - (CSES NATIONWIDE PTE LTD – April, 2008 ~FED 2009) SINGAPORE Duties and Responsibilities • Accountable for budgeting, cost control, payroll, and taxes filing with proficiency in office software. • Planned menus, estimated goods costs, and purchased inventory. • Investigated and resolved service complaints, ensuring customer satisfaction and repeat business. • Create new business through community involvement and active public relations program. • Recruited, hired, supervised, scheduled and motivated employees. • Trained service staff to enhance customer service and increase profits through suggestive selling. RESTAURANT BRUNCH MANAGER – (HUA ZAI RESTUARANT, Sep 2000 – December, 2007) CHINA Duties and Responsibilities: • Ensured that restaurants operate efficiently and profitably • Responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety. • Organized marketing activities, such as promotional events and discount schemes. • Prepared reports at the end of the shift/week, including staff control, food control and sales. • Planned and coordinated menus. • Responded to customer complaints. • Recruited, trained and motivated staff. PERSONAL DETAILS: Gender : Female Age : 37 Marital Status : married Nationality : Chinese Valid Pass Hold : Employment Pass CHARACTER REFERENCES: Available upon request. Availability: Immediately
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