HeatherW3

The ship itself was beautiful. Everything was very unorganized from the beginning. Our queen size bed was not set up upon arrival. When they did set it up, the used 2 twin sheets overlapping one another so we would get tangled up when we slept. Drink prices were absurd, they charged $8 for a drink in a plastic Norwegian glass that you would pay $5.50 for in a regular glass. It was the same amount of alcohol, but if you did not requeat a regular glass they charged the larger price. We kept sending the drinks back to have them put in regular class, then they would charge us twice. Had to constantly wait in line to dispute extra charges. On last day you had to wait in a 2 hour line to get back any credit they convinently did not process, and stated that you could not get credit back after leaving cruise, even if you had a receipt. There were only 4 dining areas that were included in the price, there were 5 other dining areas that charged a fee of $20/person. We had to wait in a 2 hour line the 1st day to make reservation for dinner since this was "Freestyle Cruising". By the time it was our turn there was no available reservations for 2 days, and 9:00pm reservations for the remainder. We had to wait for up to 30-45 minutes at the resturants since we did not have reservations and they gave us a beeper for when they could fit us in. Food was not that great, nor was the menu. It cost 11.50 to participate in any "extra" events, such as yoga, matini making, ect. All other cruises I have been on this was all inclusive. Rooms were very squeeky and noisy, more than other cruiselines. Many people on this cruise were very upset and disappointed. On a good note, the wait staff was very friendly, quick and efficent. They were a pleasure to be with!