The cruise was exciting and full of events and things to do for my family. However, Cruise Services on Deck 5 was amateurish. My daughter's room number is 11532. When she looked at the charges on her credit card. She saw a charge of $11,532. Correct this

Item: Oasis of the Seas
Rating: 3.4
Author: kstevens1042

Oasis of the Seas Cruise Review to Caribbean - Bahamas

kstevens1042

Contributor Level: Purser

47 Days Till Next Cruise

Cruises: 7+ cruises

Review: 1

Helpful Votes: 14

Overall rating:

3.4 out of 5

Verified Review

7 Night Perfect Day Bahamas (Cape Liberty Roundtrip)

Sail date: July 22, 2022

Ship: Oasis of the Seas

Cabin number: 11532

Traveled as: Large Group

Reviewed: 1 year ago

Review summary

Overall the cruise was a great experience. However, the debit to my account spoiled my trip. This item is still not resolved. You charged me $11,532 which is my room number. Correct this error on your part and compensate me.

Embarkation

3 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

4 out of 5

Pools, Ultimate Abyss, water rides, Comedy Club, Dancing, Jazz Club, Acqua 80 and Dancing.

Entertainment

5 out of 5

Excellent

Children's Programs

4 out of 5

Service and Staff

1 out of 5

My daughter was debited $11,532 which is her room number and this debit was not resolved. I want to have it resolved as soon as possible. No one gets a charge of $11,532 which is her room number. Poor Service. I paid for rooms 11532 and 11534. I worked on Wall Street before my retirement. This is horrible service and Guest Servies should be responsible for this error.

Ship Quality

4 out of 5

The ship was well maintained.

Cabin / Stateroom

4 out of 5

The cabin was cold all the time.