when I called Royal Caribbean for help I never felt important to them as a past customer. Sherri always tried to help as best she could and always returned phone calls. I. Appreciated that as no other agents from your agency ever did! The ship was somewhat worn and some very unfriendly personnel. The ship did have a lot to do and never felt over crowed. The photo dept was especially not customer friendly. They mocked the poses we wanted and when we did them they didn't print them , thus I didn't buy as many pictures as I would have! Ship needs updating, especially things like worn and holes in pillow cases.