Crushed Travel Dreams: NCL where the bottom line matters more than the passengers do

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 4

Review summary

If I could award ZERO stars to NCL as a company I would do so. We cruised from Feb 4-18 on Norwegian Star on what was sold to us 2 YEARS AGO as Bucket List Antarctica and South America. Whilst the ship itself was fine (cabins, food, activities) and the staff/crew excellent in most instances (junior not senior) ...the company itself gives absolutely no care or concern to its passengers and only to its bottom line. Nothing to do with the annoying sales pitches on board (Ugghhh) but all to do with what I and hundreds of others aboard consider to be a classic bait and switch tactic. Promise a lot and then switch it up at the last minute when it's too late for cancel/refund and deliver far less than what was promised and paid for. NCL's underhanded method of saving money (fuel costs) by cutting the itinerary to remove the day cruising in mainland Antarctica - which was the SOLE reason most of us paid BIG $ for this cruise - and then treating us all like complete idiots who wouldnt notice the switcheroo....sorry NCLbut we are not that stupid and refuse to accept your mean spirited and cheap methods just lying down. Hundreds of disgruntled and angry passengers and not just on board our ship or our cruise it seems. A global issue that NCL are treating their customers with disdain, contempt and disrespect. Even if they possibly have a watertight contract on their side, their morality and ethics are lacking entirely and they spent the cruise being shady and dishonest, and since the cruise being dismissive and lacking in any compassion. I would NEVER cruise NCL again (and we love cruising) and would recommend that no one books with NCL. Spend your cruising dollars with an above board company that value your custom and respect you enough to not take your money and then switch things up with no defensible or real reason. Note this is 100% NOT to do with weather conditions which were ideal and quite rare for the region. Sunny skies, calm waters (even in the notorious Drakes Passage) and no mechanical issues with the ship. NCL do not deserve your business and my opinion is that they are a company not to be trusted.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Buenos Aires, Argentina

Puerto Madryn, Argentina

Punta Arenas, Chile

Ushuaia, Tierra Del Fuego, Argentina

Cruise Paradise Harbor, Antarctica Did not visit port

Elephant Island, South Shetland Islands

Port Stanley, Falkland Islands

Disembarkation

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