Norwegian Star

3.4 out of 5
Price: $ $ $ $     Size: L     Refurbished: 2 yrs ago    
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About Norwegian Star

Norwegian Star is a large ship, carrying 2240 passengers and 1063 crew, and sails from Venice, Italy and Miami, Florida.

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Recent Review

Pleasant Cruise but Disappointing

The on-board experience was pretty good.  Cabin stewards, dining staff and shore excursion... Read more
Read 1432 Norwegian Star reviews


Contributor Level: Purser
2 out of 5

A Trouble Cruise

Verified Review
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Sail Date: / Traveled As: Couple

The staff were great and the food was fine.  But this cruise was a trouble one.  The Norwegian Star had mechical problem with one of its propellor in Singapore in December and they informed passengers for this cruise before the sailing of January 16 from Hong Kong that they had to cancel two ports of calls, Ho Chi Ming City and Bangkok.  It was a disappointment to me but as they informed us before the sailing and offered $200 pp on board credit as compensation, I went on with the cruise.  After we visited Bali, the captain announced that the next port of call for Komodo Island had to be cancelled to make up time as there was now. Unrelated issue with the propellor and it was not operatable.  Then we received notice the next day that two more ports were cancelled, Brisbane and Airlie Beach in Australia. NCL upped the compensation to $500 pp obc and 50% cruise credit on amount we paid for this cruise but has to be used within a year.  This created huge protests among passengers as many see the NCL was not being transparent with the mechanical problems associated with the ship and the compensation was not enough to cover the loss of 5 ports of call out of ten.  Eventually, after meetings and negotiation, NCL agreed to change the credit to 100% of the payment paid to thus cruise and there is a 5 year time frame to use the credits.  Some passengers were still not happy as many think they may not be able to cruise again due to age and health issues.  A refund of the cruise fare would make more sense to many.

with the cancelled ports, we had a lot of sea days which were not planned for initially and we arrived Sydney on time on Feb 6. But I had unsettled feeling that this ship is mechanical unsound and should not continue to sail.  NCL is taking a chance to continue to operate it for the rest of its iteninary.

 

Post Cruise note:  Two of my friends, with many other passengers stayed on the ship to sail to New Zealand.  My wife just received text messages from my friends that the Norwegian Star engine failed and the ship is inoperatable 70 miles at sea from Melbourne.  The ship has to be towed back to Melbourne which may take 20 plus hours.  NCL now have to offer all kind of refunds and compensatiion to passengers that now are put into Avery bad situation out at sea.  The saga of is ship continues to unfold

 

 

 

 

 

 

 

 

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Contributor Level: Purser
3 out of 5

Pleasant Cruise but Disappointing

Verified Review
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Sail Date: / Traveled As: Couple

The on-board experience was pretty good.  Cabin stewards, dining staff and shore excursion staff were helpful, friendly and efficient.  The problems all came from mechanical breakdowns and NCL's mismanagement of the situation.  Five of the original ten ports were cancelled, and two more were rescheduled to later days, making shore excursion availability uncertain (and often unavailable for advance purchase).  NCL staff in Miami were generally unhelpful.  The first two compensation offers were insultingly small, and they only got better when passengers started behaving badly.  Bottom line: a pleasant experience once aboard, but we never would have bought it if we had known the real itinerary.

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Contributor Level: Third Mate
4 out of 5

Singapore to Hong Kong

Verified Review
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Sail Date: / Traveled As: Large Group

For me, the best part was the sea days.  These were the most relaxing days and gave us time to socialize with our travel companions.  The ship's entertainment was good, especially the Stardust shows and the Melodic Trio who performed nightly in the Atrium.

 

As for port stops, I wish there had been more Level 1 excursions.  We did take and enjoyed an excursion of the Vung Tao highlights and the Hong Kong highlights with airport transfer. 

 

 

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Contributor Level: Purser
4 out of 5

Outstanding itinerary, so-so shipboard experience

Verified Review
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Sail Date: / Traveled As: Singles/Friends

As was true for every co-passenger I asked, this cruise was chosen for the itinerary and it did not disappoint. From the elephant orphanage in Sri Lanka to the Grand Mosque in Abu Dhabi, the locations we visited were thrilling and I'm so happy to have had this experience3.

Norwegian got the job done. Got us there, fed us, slept us and counted us countless (!) times on tour busses. But that's pretty much all they did. Meals were mediocre (overcooked fish, institutional and limited buffet) public areas ok, entertainment was just something to fill the time and on-board activities were limited and motivated by profit.

The nickel and dimeing was incessant. (After three Viking River Cruises were everything is included, granted, I'm spoiled,)

 

I will sail Norwegian again only if they are the only line offering the itinerary I want. I will be back to Princess, gratefully!

 

 

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Contributor Level: Second Mate
3 out of 5

WE made it

Verified Review
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Sail Date: / Traveled As: Singles/Friends

The Star first time in middle east and Asia...Encounter some mechincal difficulty.

Comped the cruise for all guest  plus half off next cruise..

Some ports seemed to be more cargo ports than cruise ports.

Indian visa was difficult to attain..Many people paid agencies big $$ to attain them,,,Dont wait for last minute to attain.

The crew and entertain were outstanding overall.

countries visited were good

 

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Contributor Level: Purser
5 out of 5

Great cruise marred by the engine failure in Singapore

Verified Review
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Sail Date: / Traveled As: Couple

We loved the cruise, with excellent ports of call, marred only by the failure of an engine in Singapore meaning we missed both Bangkok and Saigon, but were well compensated by Norwegian immediately a major problem became apparent.

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Contributor Level: Purser
3 out of 5

Over priced medical services

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Sail Date: / Traveled As: Singles/Friends

During the cruise I had the flu and visited medical and my cost of that visit was over $950.  What a profit center NSC has was very over priced.    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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Contributor Level: Purser
1 out of 5

Worst Guest Services Department !!! Norweigian does not care about guest.

Verified Review
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Sail Date: / Traveled As: Singles/Friends

First many of the crew members I met were great. My room attendant was amazing. The reason for 1 star is for the worst customer service from Corporate Office to hotel director who does not need to a hotel director. First I had a issue with the travel agent company World Travel Holdings (represents all the airlines) who represent Norwegian cruise lines. I had an issue with my reservations. It a clearly a issue on there end and I have proof but no responsibility from them. They do not care about there customers. I tried to get the issue fixed before I left. No call or response. Now for the hotel director. One I was at the front desk at Halloween night talking to guest service agent and I ask him if he was the hotel director he looked at me and said nothing. All I want to say was hi. Go look at the video. Throughout the cruise he doesn't smile. I few issues with guest services. I wanted up grade my room and pay for it but they said no more rooms were available. What's funny is there were 2 room I was looking to up grade was empty on my floor throughout the cruise. I love when I can catch people in lies.  A few issues with my room. Guest Services called me back to make sure that issues got fixed. But the big issue I got back from a long day of excursion. I used the rest room and five minutes later I heard something in the bathroom. It was my toilet overflowing. I called guest services to let them know. I called few times even my room attendant called. It took 40 minutes for someone to get there. I took a video of the water overflowing.  It was my birthday I missed my dinner and had to take a shower with toilet water on the floor but what can you do. I tried to make the best of it and skipped my dinner specialty restaurant and had regular dinner. What is disturbing issue is that no one from guest services called my room to apologies for the issue or offer anything for the inconvenience. If I was the hotel director I would have called personally but maybe that just me. I guess you have to be in suites to get a phone call back but the little people just don't matter. I work in the hospitality industry and know how guest should be treated. One last thing is its amazing that certain people on the cruise get offered to stay on the cruise for amazing low price but other do not. That comes from the hotel director I could have stayed but if this is how guest are treated from Norwegian. All I wanted was the same offer as the other passengers to stay on onboard.

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Contributor Level: Purser
5 out of 5

21 day birthday cruise

Verified Review
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Sail Date: / Traveled As: Couple

we enjoyed everything from our penthouse suite to dinning. The production shows where by far the best. We have cruised many times and this was the most friendly staff all over the ship we have ever encountered. The casino staff was great.

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Was this review helpful? 6
Contributor Level: Purser
4 out of 5

The cruise Itinerary was excellent!

Verified Review
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Sail Date: / Traveled As: Couple

We had sailed Norwegian once in the past and absolutely hated it. However, Norwegian was the only cruise line offering this itinerary and it was so unique we decided to try again. Turns out this was a good move. This boat (the Star) was MUCH better than the Jewel. The staff was friendly, the boat was cleaner, the entertainment surprisingly quite good.

The only downsides were the food was odd. The dinner menu paired things awkwardly, vegetables were nothing but garnishes, the desserts were horrible, and they did not offer food from the region we were in. Lastly, dinner was served at a glaciers pace. 

Lastly, we like to keep our balcony door open at night to hear the waves but the air conditioner in the room was linked to the door. So if the door was open the air was on full blast and you could not turn it off. This meant the room was ice cold all night. The heat could not be turned on or up. The only way to turn the air off (or heat on) was to shut the door.

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Cruises and Itineraries

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Explore Cabins

Norwegian Star has 1173 cabins and 35 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 142 sq. ft.
Avg. Cost: $111 per night

Avg. Size: 159 sq. ft.
Avg. Cost: $138 per night

Avg. Size: 263 sq. ft.
Avg. Cost: $186 per night

Avg. Size: 1,045 sq. ft.
Avg. Cost: $220 per night

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Deck Plans

Explore the layout of all 12 decks on
Norwegian Star.

Deck 7

Deck 7 features the Stardust Theater, Galleria, Ginzia Restaurant that includes a sake bar, sushi bar and Teppanyanki, Java Cafe, Grand Atrium, Port O'Call...

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Deck 12

Deck 12 features staterooms in categories SA, SG, SJ, and IC, as well as meeting rooms, the library, the Oasis Pool, Topsiders Bar, the Grill, Market Cafe,...

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Deck 13

Deck 13 features space and seating for hundreds to lounge in the sun, as well as Cagney's Steakhouse, and the Star Bar. Planet Kids, the golf driving range,...

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Deck 14

Deck 14 features the Garden Villas, category S1, along with the Sports Court and the Bier Garten.

Explore Deck 14
stugrant12
Contributor Level: Purser

you might want to avoid the haven suite area on deck 12. they are at the stern and top of the ship........I understand those guests really had a rough ride through the hurricane. I cant understand why the highest price suites are in the worst ship position. I always prefer mid ships, middle decks.

arelenew
Contributor Level: Purser

Make sure your cabin isn't directly below a bar - loud noises so little sleep. They did change our cabin eventually (after several days) . Not an upgrade and gave us free dinner at one of their specialty restaurants where we found the staff to be especially rude and inattentive.

nealeyboo
Contributor Level: Purser

Enjoy everything the ship has to offer. The pub is a great place to catch a game on tv with a beer.

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$

Price

L

Size

Nov 2001

Built

2 yrs ago

Refurbished

2240

Total Passengers

2.11

Crew to Passenger Ratio

12

Number of Decks

1173

Total Cabins

35

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