excellent service from the cruise agent Karen Frye
embarkation was a nightmare, we were not notified ,/contacted of the VERY late arrival of the ship in Copenhagen due to engine trouble. more than 6 hrs late.......although we were bused into Copenhagen center, we had to unexpectedly pay for our own lunch (and that was supposed to be day one, with buffet lunch included ) and felt the ship should have had a formula of some compensation....a glass of wine at a dinner, or a cabin on board credit....something.. nevertheless , we chose Norwegian as the ports of call were appealing and we were not dissapointed at all.
our cabin steward , cabin #6565 was excellent. friendly, kept our cabin in tip top cleanliness.
food was good...a little too much pork (we don't eat it)
will definately use Karen Frye again for all out future cruises and travel on Norweigen again
Everything and everyone of the crew was fine ,until the last day. Due to a mechanical problem with the ship, the return to CPH was delayed over 8 hours. The captain failed to make sufficient announcements to keep passengers up-dated and informed. This resulted in panic by some passengers trying to secure flight bookings for a later time than scheduled. A "rolling" delay ensued creating more of a hectic situation. As a result the disembarkation process was a disaster. Arguments ensued, passengers became belligerent and unruly, with no control by the crew. What most passengers will remember is the last day,which does not bode well for NCL. Shame on the Captain and the lack of procedures for a situation that should have been foreseen.
Having taken five cruises in eighteen months, I have come to enjoy cruising.
This particular Norwegian trip was very unsatisfying,. The venue of ports where we went was of tremendous interest. However, the ship experience was very underwhelming.
The Norwegian Star is old and tired. The entertainment was the weakest of any cruise I have been on. The activities were less than others. individually, the work staff was friendly and very attentive. Upper management was lazy and disinterested. There was an mechanical engine problem on the ship causing an eight hour departure delay. While these things can happen, management played no role what so ever in addressing the reasonable concerns of the nervous guests. Instead, very busy selling Bingo tickets and liquor packages, but completely disinterested in addressing the serious delay issues at hand. The disembarking process was so poorly managed it appeared fights were about to break. The passengers were reduced to only pushing and shoving. I will continue to cruise, but It will require a lot of convincing to get me on another Norwegian boat. I suspect. this response will be of little interest to Norwegian. They showed no interest this week when over 1,000 passengers were left to guess their fate. In fact already I have booked a Celebrity Cruise.
When I cruise, I like to eat and enjoy the ship's entertainment. The buffets has a very limited selections, and most of the other restaurants has a cover charges. The ship only has show at 7;30 pm and 9:30 pm.at one stage.
If you want to take a guided tour of the ship, it cost $89 per person. It's only a tour of the ship, not an excursion. All the other excursions offer for each port range between $50 to $500 per person.WOW, it's expensive.
The NCL Star broke down in Sweden and every one lost flights. connections it was a nightmare, they handled the situation terribly. I'm still in shock of how disorganized everything turned out. I had so many wonderful experiences in each city that ending the cruise in such an unpleasant manner put a damper to the whole vacation.
Our cabn was clean. Our room steward was friendly. The specialty restaurants were good (not excellent). That's all I can say good about the Star. Old, tired ship. Restaurant food was only adequate. Market Buffet was not even adequate. They couldn't even get the coffee right. The ship broke down in Stockholm: Nine hour delay. Arrived back into Copenhagen 9 hours late. Many passengers missed flights. The ports were great, but find another ship/line to use to get there. Would not recommend.
9 hours delayed, unable to rebook a flights tickets back home until 48 hours after, 'Sleepless' NO hotel rooms available due to a multiple events + a ship brokedown @ city of Copenhagen, NO words can described anymore. First & last thanks NCL.!
I have been with 3 cruise lines and 6 cruises. This is the only ship you have to pay to use the shower after workout in the gym. I am also very sad to find out that sauna is included in a spa package and you have to pay for the whole thing. The layout of ship also reflects businesses rather than continence. It's hard to navigate through the ship to get to where you want to be.
I have been with 3 cruise lines and 6 cruises at least. This is the only ship you have to pay to use the shower after workout in the gym. I am also very sad to find out that sauna is included in a spa package and you have to pay for the whole thing in order to use the sauna. The layout of ship also reflects business rather than convenience. It's hard to navigate through the ship to get to where you want to go.
6 countries with two sea days. An amazing experience of architecture, history, beautiful scenery and art. This was a wonderful cruise. Two days in st. Petersburg was the highlight but Talinn Estonia was a close second. Be sure to book a walking tour of Talinn. The old town is wonderful experience of medieval life as it was then. REally enjoyed this cruise. Wish there had been more time in the ports as all aboard time was 3:30 most days and that just doesn't give you much time to see more than one thing. Wish it could have been 6 PM.
Favorite part of this trip, the many ports of call. It was a great way to be introduced to so many countries and unpacking just once! The staff on board were helpful the entertainment was amazing. We enjoyed the staff and Henry in the 5 O'clock Somewhere bar especially! The food selection was pretty good. Would like to have seen fresher/lighter options of food in more of the restaurants. By the end of the trip we were craving fresh salads and fruits. The best place for them was the Market where finding seating could be a challenge. The coffee in the sit down restaurants left a lot to be desired.
you might want to avoid the haven suite area on deck 12. they are at the stern and top of the ship........I understand those guests really had a rough ride through the hurricane. I cant understand why the highest price suites are in the worst ship position. I always prefer mid ships, middle decks.
Make sure your cabin isn't directly below a bar - loud noises so little sleep. They did change our cabin eventually (after several days) . Not an upgrade and gave us free dinner at one of their specialty restaurants where we found the staff to be especially rude and inattentive.
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.