Norwegian Star

3.4 out of 5
Price: $ $ $ $     Size: L     Refurbished: 2 yrs ago    

About Norwegian Star

Norwegian Star is a large ship, carrying 2240 passengers and 1063 crew, and sails from Venice, Italy and San Pedro (Los Angeles), California.

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Recent Review

Worst Guest Services Department !!! Norweigian does not care about guest.

First many of the crew members I met were great. My room attendant was amazing. The reason... Read more
Read 1422 Norwegian Star reviews


Contributor Level: Purser
5 out of 5

21 day birthday cruise

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Sail Date: / Traveled As: Couple

we enjoyed everything from our penthouse suite to dinning. The production shows where by far the best. We have cruised many times and this was the most friendly staff all over the ship we have ever encountered. The casino staff was great.

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Contributor Level: Purser
3 out of 5

Over priced medical services

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Sail Date: / Traveled As: Singles/Friends

During the cruise I had the flu and visited medical and my cost of that visit was over $950.  What a profit center NSC has was very over priced.    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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Contributor Level: Purser
1 out of 5

Worst Guest Services Department !!! Norweigian does not care about guest.

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Sail Date: / Traveled As: Singles/Friends

First many of the crew members I met were great. My room attendant was amazing. The reason for 1 star is for the worst customer service from Corporate Office to hotel director who does not need to a hotel director. First I had a issue with the travel agent company World Travel Holdings (represents all the airlines) who represent Norwegian cruise lines. I had an issue with my reservations. It a clearly a issue on there end and I have proof but no responsibility from them. They do not care about there customers. I tried to get the issue fixed before I left. No call or response. Now for the hotel director. One I was at the front desk at Halloween night talking to guest service agent and I ask him if he was the hotel director he looked at me and said nothing. All I want to say was hi. Go look at the video. Throughout the cruise he doesn't smile. I few issues with guest services. I wanted up grade my room and pay for it but they said no more rooms were available. What's funny is there were 2 room I was looking to up grade was empty on my floor throughout the cruise. I love when I can catch people in lies.  A few issues with my room. Guest Services called me back to make sure that issues got fixed. But the big issue I got back from a long day of excursion. I used the rest room and five minutes later I heard something in the bathroom. It was my toilet overflowing. I called guest services to let them know. I called few times even my room attendant called. It took 40 minutes for someone to get there. I took a video of the water overflowing.  It was my birthday I missed my dinner and had to take a shower with toilet water on the floor but what can you do. I tried to make the best of it and skipped my dinner specialty restaurant and had regular dinner. What is disturbing issue is that no one from guest services called my room to apologies for the issue or offer anything for the inconvenience. If I was the hotel director I would have called personally but maybe that just me. I guess you have to be in suites to get a phone call back but the little people just don't matter. I work in the hospitality industry and know how guest should be treated. One last thing is its amazing that certain people on the cruise get offered to stay on the cruise for amazing low price but other do not. That comes from the hotel director I could have stayed but if this is how guest are treated from Norwegian. All I wanted was the same offer as the other passengers to stay on onboard.

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Contributor Level: Purser
5 out of 5

Trip of a lifetime

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Sail Date: / Traveled As: Couple

On our first stop we visited Florence then Pisa Italy,  these two stps alone were well worth the trip.  To see things you've only seen in books or TV was great.  The next stop you can take the train to Monte Carlo need I say more.  The next stop was Marseilles.  Our next stop in Barcelona we took a guided tour about the life of Picasso when he lived and studied in Barcelona.  Plus the Picasso art museum.  Very worth the time about 1 hour of walking then atleast 2 hours in the museum.  Next day was a sailing day to Naples, Italy.  There's plenty of entertainment on the ship everyday especially today.  In Naples we climbed Mt Vesuvius then took a guided tour of Pompeii.  This too was well worth the trip but be prepared to walk.  We took this trip to celebrate our 30th wedding anniversary and that's why it was a trip of a lifetime.

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Contributor Level: Purser
2 out of 5

Norwegian Offers Freedom and little esle

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Sail Date: / Traveled As: Couple

This was my first experience with NCL and probably the last. Price wise, they are always in the game, however, quality wise they are inferior in relation to Holland America, Princess and RCCL. Once on board, you become an object to be coerced into paying great prices for things which don't offer a comparative value. Paying $49.00 to play bingo seemed a bit much. Paying a hefty supplement to eat at specialty restaurants,, which might have offered decent food but with indifferent service, was not a bargain.

Overall the best part of the cruise were the ports visited, which included Cannes, Marseilles, Barcelona and Naples and the attention to handwashing, which was non stop.

The freedom of dining is a plus, although one doesn';t get to mingle with the other guests as much, with this format.

The lack of staff sophistication was very evident and the lack of smiles as well.

Oh yes, the entertainment on board was very good. There was a quartet of Spanish singers who were fabulous as well as a couple of circus performers from Russia who were also great.

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Contributor Level: Third Mate
4 out of 5

Mediterranean Cruisetrip

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Sail Date: / Traveled As: Couple

This cruise Itinerary ports were amazing.  You get to see so many cities in 3 different European countries with a nice cruise.  This ship was a little out to date compared to all the new ships but we weren't on board that much due to all the great cities we visited.  The rooms were nice and the trip was enjoyable. 

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Contributor Level: Purser
2 out of 5

READ beware of hidden taxes and poor communication

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Sail Date: / Traveled As: Couple

My complaint was there was a drink/liquor tax at sea during the entire trip, no matter how many miles we were off coast. We were told on the first day of the cruise that there would be no liquor/drink tax once we out to sea. There were about 100 people complaining the 2nd day of cruise because of the miss communication. Count on an extra cost of over 100.00 (per couple) for taxes on drinks...this is a hidden charge because NCL do not explain when ordering your cruise. We choose the free unlimited drink package and prepaid 330.00 for gratuities and an extra 100.00 for taxes onboard.  If you are not a big drinker like us it is not worth the costs to take this package. Even if you order the "special" drink of the day, which is marked at a special price they charge you tax on the full price of drink. We were told that special price is not available for anyone with the drink package. The quality of food was excellent everyday.  Also, the ship was very clean and the staff were very friendly.

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Contributor Level: Purser
3 out of 5

Just Okay

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Sail Date: / Traveled As: Couple

Ship is well worn but working well.  The staff, and crew were excellent, shows were also very good with lots of variety.  Norwegian is not known for their cuisine, we found a few evenings with nothing to our liking, and we are not picky eaters.

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Contributor Level: Purser
5 out of 5

Norwegian Star shining bright

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Sail Date: / Traveled As: Large Group

Awesome itenerary, never visited so many places in 14 days. Price was right, service starting from room steward to captain was outstanding. Entertainment was excellent with acrobats and Broadway style cabaret dominating. Food was very impressive specially with specialty restaurants, Cagney's steak house have my 5 star overview. Crew worked hard, very pleasant staff from more than 20 different nations. NCL and crew of Norwegian Star done an outstanding job. We will be back for sure and will recommend to all our friends. I salute you Norwegian Star have fantastic sailing where ever you are. Dmitry Feld

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Contributor Level: Second Mate
4 out of 5

Great ports

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Sail Date: / Traveled As: Couple

All the ports we new for us and love all the excursions   Shetland islands were our favorite followed by Ireland and Iceland   Scenery was unbelievable and the people were so friendly. Lots to do in all ports 

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Explore Cabins

Norwegian Star has 1173 cabins and 35 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 142 sq. ft.
Avg. Cost: $114 per night

Avg. Size: 159 sq. ft.
Avg. Cost: $138 per night

Avg. Size: 263 sq. ft.
Avg. Cost: $185 per night

Avg. Size: 1,045 sq. ft.
Avg. Cost: $280 per night

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Norwegian Star.

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stugrant12
Contributor Level: Purser

you might want to avoid the haven suite area on deck 12. they are at the stern and top of the ship........I understand those guests really had a rough ride through the hurricane. I cant understand why the highest price suites are in the worst ship position. I always prefer mid ships, middle decks.

arelenew
Contributor Level: Purser

Make sure your cabin isn't directly below a bar - loud noises so little sleep. They did change our cabin eventually (after several days) . Not an upgrade and gave us free dinner at one of their specialty restaurants where we found the staff to be especially rude and inattentive.

nealeyboo
Contributor Level: Purser

Enjoy everything the ship has to offer. The pub is a great place to catch a game on tv with a beer.

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$

Price

L

Size

Nov 2001

Built

2 yrs ago

Refurbished

2240

Total Passengers

2.11

Crew to Passenger Ratio

12

Number of Decks

1173

Total Cabins

35

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