Pleasant staff, Aloof Senior Officers

Item: Norwegian Jade
Rating: 3.7
Author: Aseamate

Norwegian Jade Cruise Review to Caribbean - Southern

Aseamate

Contributor Level: Second Mate

Cruises: 7+ cruises

Reviews: 7

Helpful Votes: 32

Overall rating:

3.7 out of 5

8 Night Southern Caribbean (Miami Roundtrip)

Sail date: October 15, 2018

Ship: Norwegian Jade

Cabin type: Inside

Traveled as: Couple

Reviewed: 5 years ago

Review summary

As a Platinum Plus Latitudes member, I regret that I have two more cruises booked on the Jade. Having sailed on this ship twice before this last cruise, I was always content and satisfied. Keeping in mind that I am not a complainer, my recent experience on the Jade saddens me.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Very uneven in quality in Asian Pacific and Cagney’s.

Onboard Activities

4 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Cabin Steward was wonderful. Hotel Director, Mirsad, was impersonal and unable to think for himself, relying on “the rule book.” Our Concierge, Carlos, was unattentive and distant.

Ship Quality

3 out of 5

Jade appears worn and in need of another refurbishment. The Casino is a Cancer-Causing, low-ceilinged and smoke filled room. Let us begin a Class Action Suit to secure our rights as NON-smokers.

Cabin / Stateroom

4 out of 5