Norwegian Jade

3.6 out of 5
Price: $ $ $ $     Size: L     Refurbished: 6 yrs ago    
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About Norwegian Jade

Norwegian Jade is a large ship, carrying 2816 passengers and 1076 crew, and sails from Southampton (London), England and Hamburg, Germany.

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Recent Review

I expected better

Here are the positives: Very nice cabins (obstructed ocean view) with a lot of room.  The... Read more
Read 724 Norwegian Jade reviews


Contributor Level: Purser
2 out of 5

I expected better

Verified Review
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Sail Date: / Traveled As: Family (older children)

Here are the positives:

Very nice cabins (obstructed ocean view) with a lot of room. 

The room steward was great. 

I liked the concept of free style dining. 

The Tappenyaki restaurant and was great.  (The chef's made the experience!)

The bar staff was awesome. 

The food was good....not great but good. 

The variety of food on the buffet was great. 

 

Negatives:

The were repairing the pool during the entire cruise. 

The staff in the restaurants did not seem like they wanted to go out of the way to make your experience better.   Even at the specialty it felt like a drive thru...place your order and then we will bring it to you.  This distracted from what could have been a very nice dining  experience. 

The staff at the excursion desk was not good.  We booked an excursion and it was cancelled because there were not enough participants.    We then choose some alternatives, but they were all full.   The staff did not understand our frustration and instead of just apologizing and working with us to find an alternative they spent the time justifying the policy.  

It took over 2 hours to board the ship in Tampa.   

We had to leave Tampa late due to fog which impacted our port.   Issues with weather are unavoidable, but we would have liked more information so we could plan accordingly.     

There could have been more activities that were not an additional fee. 

Skip the wine tastings.   

In summary it could have been a much better experience.   I have had better experiences on other cruises. 

 

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Contributor Level: Third Mate
3 out of 5

Disappointing Cruise

Verified Review
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Sail Date: / Traveled As: Couple

we were fogged in as they close the port of Tampa, so we left 7 hours late. The cruise line cancelled the port call at Key West which was the main reason we booked the cruise. They did give us another day in Cozumel which does not compare.

The room was smaller than same rooms on the Gem. Specialty restaurants were great, nice entertainment for the shows. 

Some areas of the ship look a little tired but we had fun.

the worst part of the cruise was embarkation at the port of Tampa, hot long lines getting to the NCL checkin. I will not cruise from this non air conditioned, non heated (which we need when disembarking in 35 degree weather) port area ever again.

 

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Contributor Level: Purser
3 out of 5

crowded

Verified Review
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Sail Date: / Traveled As: Family (older children)

Crowded cruise. A lot of people with unlimited beverage package meant bars were super Busy and inebriated by mid day. The cruise line has to be given credit for having a lot of activities to bring some crowd control but the weather and changed itinerary meant cruise always felt crowded. The entertainment every night was good. 

 

 

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Contributor Level: Purser
2 out of 5

Overpromised, underperformed vs. previous cruises

Verified Review
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Sail Date: / Traveled As: Family (older children)

Restaurant food declining in quality. Staff that goes through the motions. Terrible internet service after having to pay through the nose for it. This was by far the worst Norwegian cruise we've ever been on.

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Contributor Level: Purser
5 out of 5

Great Cruise

Verified Review
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Sail Date: / Traveled As: Family (young children)

Was able to see all the highlights of Central America in one trip.

Food was good with lots of variety. Shows were fun.

Son really enjoyed the kids club, meeting lots of kids from all over the world.

 

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Contributor Level: Purser
3 out of 5

Won't cruise on Norwegian again

Verified Review
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Sail Date: / Traveled As: Couple

I have cruised on Carnival many times, so I was definitely comparing the two.

I was suppose to have priority boarding. That didn't happen, the line was like 2 hours long waiting in the hot sun. Finally arrived on the ship. This is my fault as I should have researched first.  Our mini suite was a "mini" suite.  I could not believe how small it was for the price I paid for it. I would think it is more a balcony room, although the one positive was it did have a coffee maker in it.

It was not as clean as it should have been. There was large build up of dust where corners met, like the the tp holder and wall etc.. Spots on the bathroom wall, where it had not been wiped down.

The children were allowed to run around everywhere. Not sure if it was the children's group or parents. They ran around in the busy cafeteria, would slip in front of you and reach up for food with bare hands. Gross! A child ran in front of an older woman and knocked her plate out of her hands. He got is roll he wanted and ran off again not even acknowledging the women.

They ran in the pool area, going from running to hopping on a lounge chair, back to running on pool deck. I was almost run over by children while relaxing in my lounge chair. NOT VERY RELAXING!

I had to ask a group of children all ages to please stop running up and down our hall way and to please quiet down. If I would have know where there room was I would have visited and asked the parents to have there children to quiet down.

The casino allowed smoking in the entire place.  There were not any non smoking areas. Being allergic to smoke meant I didn't spend much time in there. My husband table hopped when someone smoking joined his table.  When he complained to the manager, he was told this is the number one complaint in the casino, but management ignored it. My husband would have spent a lot more time there if they would have non smoking areas.

One of the pool bathrooms which had 4 stalls was horrible. 2 were lock with no one inside, one was nasty gross and would not flush. So the ladies had to wait in line for 1 toilet. This happened more than one occasion. I told someone it needed attention and it was a good while before some attended to it. Other time there would be toilet paper all over the floor. Not what I expected the bathroom to be like.

On the positive side, the staff were very friendly, and ready to help.

The food was great. Disembarking from the  ship was much better than getting on.

This was our anniversary trip and we both wanted a relaxing trip. It was maybe 50/50. 

I spent a lot of money on the cruise, I will not be cruising on Norwegian again.

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Contributor Level: Purser
3 out of 5

Family Cruise for the Holidays

Verified Review
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Sail Date: / Traveled As: Family (older children)

Overall this was a great experience for my family of 6.  It offered flexibility that is appreciated with larger families.  Tips for future cruise families, book your excursions ahead of time, and drink and meal plans.  I was disappointed in the inability to dine at the other restaurants on the ship because I did not book prior to arrival I find that unrealistic with a large family or group to predict what and where the group wants to eat that far in advance.  Also the checking in process was very painful...long process of one line waiting to get in building, then one line waiting to go up escalator, then another line to go through security, then another line to get ID and give credit card info for cruise, it took more than 2 hours ugh please improve this for future passengers!!

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Contributor Level: Purser
5 out of 5

Jade was better than expected!

Verified Review
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Sail Date: / Traveled As: Family (young children)

I expected the ship to look old/outdated.  I was pleasantly surprised that the cabin and interior of the Jade was as nice as other cruises that I had been on. The best things about the cabin were the unobtrusive cabin stewardess, the wheel near the cabin door the allowed "do not disturb", "make up cabin" and 2 other phrases to be used, and real sliding doors for toilet and showers.  The cabin was very tiny, and the bed configuration was awful for our family.  We had 4 individual twin beds that were incapable of being linked together with any other one to form an larger bed(s).  The entertainment was wonderful.  The crew were very nice and helpful.  My son has allergies to food and 3 of the 4 of us are lacto ovo vegetarians.  The food was very good (hubby noticed that there was no lobster and I noticed no fresh strawberries or blueberries).  I loved the variety of food for those with food allergies or constraints.  We ate in the Garden Cafe for 99% of our meals.  We ate one snack in a complimentary restaurant, but service was slow and food was merely ok.   The kids area was wonderful for our 5 year old son.  However, our 13 year old daughter did not like the teen area;  13-17 years is too wide an age range for either girls or boys.  

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Contributor Level: Purser
4 out of 5

Baggage

Verified Review
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Sail Date: / Traveled As: Couple

Norwegian Jade was a great cruise line, there was  one problem with picking luggage up. The letter the night before did not explain that you need to recive your luggage before exiting the building. 

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Contributor Level: Purser
3 out of 5

8 days of good food

Verified Review
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Sail Date: / Traveled As: Singles/Friends

First time on Norwegian and may be the last due to the lack luster entertainment shows on board!  Food was very good, cabin was excellent, and excursions provided the sights and sounds of the countries we visited, as we wanted them to do!  Show time on board was a dud!

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Explore Cabins

Norwegian Jade has 1199 cabins and 41 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 141 sq. ft.
Avg. Cost: $116 per night

Avg. Size: 158 sq. ft.
Avg. Cost: $141 per night

Avg. Size: 210 sq. ft.
Avg. Cost: $190 per night

Avg. Size: 869 sq. ft.
Avg. Cost: $235 per night

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gregeyerly
Contributor Level: Purser

The garden cafe had a little german beer garden port side that was quiet and friendly

aherronhinds
Contributor Level: Third Mate

Book a suite! The stateroom are a nice size if you can't afford a suite, but otherwise go for the suite.

devlet
Contributor Level: Third Mate

The spa is wonderful and the views from it are amazing. Research before you go because sometimes expensive excursions are just a short walk from the ship. There some excursions they offer they you wouldn't think of. All but a few ports we were able to walk out of without needing a cab.

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$

Price

L

Size

Jun 2006

Built

6 yrs ago

Refurbished

2816

Total Passengers

2.62

Crew to Passenger Ratio

12

Number of Decks

1199

Total Cabins

41

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