Disappointed

Norwegian Gem Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 2

Overall rating:

3.4 out of 5
Norwegian Gem

5 Night Caribbean: Great Stirrup Cay & Cozumel (Miami Roundtrip)

Sail date: March 21, 2024

Ship: Norwegian Gem

Cabin type: Balcony

Cabin number: 10584

Traveled as: Couple

Reviewed: 2 months ago

Review summary

We had fun on this cruise but I’m not sure we will cruise with NCL anytime soon. The weather is uncontrollable and they did the best they could to accommodate us as far as bringing us to Costa Maya. The ship staff however was unable to keep up with everyone on the ship for the extra day at sea. Especially the pool area and surrounding decks.

Embarkation

5 out of 5
Very fast! Great experience

Ship experiences

Food and Dining

4 out of 5
Specialty dining was terrific. Main dining was good and buffet was ok.

Onboard Activities

2 out of 5
We ended up on the ship for two full days because two ports of call were canceled due to bad weather. The ships amenities were very nice but overshadowed by big crowds everywhere and a staff that simply couldn’t keep up. The pool area was extremely crowded and long, slow lines to get a drink.

Entertainment

5 out of 5
We attended two shows… Blazin Boots and a 70’s show. They were both outstanding!

Service and Staff

3 out of 5
Many were outstanding, some were ok, and a few were poor. In all fairness, I don’t think they were equipped or prepared for an additional day at sea but it was quite poor around the pool area.

Ship Quality

2 out of 5
Most of ship was very clean but again in pool area and surrounding decks it was filthy. Many staff would walk by trays of empty drinks and not pick them up. We would actually pick up others trash ourselves because it was disgusting.

Cabin / Stateroom

4 out of 5
Our room was big enough and we loved the view!

Ship tip

Hope for good weather so you can get off the ship at ports.

Ports of call

Miami, Florida

5 out of 5
The port was fine. We didn’t do an excursion. Would’ve loved to do an Everglades tour if we had the time.

Key West, Florida

1 out of 5
We weren’t able to port here because of wind.

Cozumel, Mexico

5 out of 5
Swam with dolphins and it was amazing! Staff was incredible as well.

Great Stirrup Cay (Cruise Line Private Island), Bahamas

1 out of 5
We didn’t get to go because of poor weather. We ended up at Costa Maya instead which was ok. They gave us $100 refund per cabin for not being able to go to two ports on the itinerary. We didn’t think it was fair compensation considering we missed one port completely and the second short one doesn’t come close to Great Stirrup Cay.

Disembarkation

5 out of 5
Very fast
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