Worst Norwegian experience ever.

Item: Norwegian Gem
Rating: 3.4
Author: jamiespencer

Norwegian Gem Cruise Review to Bermuda

jamiespencer

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 19

Overall rating:

3.4 out of 5

Verified Review

9 Night Bermuda & Bahamas (New York Roundtrip)

Sail date: January 02, 2023

Ship: Norwegian Gem

Cabin type: Inside

Cabin number: 5609

Traveled as: Family (young children)

Reviewed: 1 year ago

Review summary

I have never been so disappointed by a Norwegian cruise. The lack of care and concern about the issues was incredibly disheartening.

Embarkation

4 out of 5

Fine, as expected.

Ship experiences

Food and Dining

5 out of 5

Food was exceptional.

Onboard Activities

2 out of 5

Pools were closed for the first 3 days of the cruise then only partially filled with cold sea water that was never heated. Jacuzzis we’re over run with adults who made it clear that they did not want kids there. Staff was no help.

Entertainment

1 out of 5

Not the quality or amount I expect.

Children's Programs

1 out of 5

We bought the very expensive arcade package and 4 games didn’t work and we often got a “max play exceeded” message and whe. Approached staff they were no help. We paid for an unlimited arcade package!

Service and Staff

4 out of 5

Service from cabin stewards and food service staff was exceptional.

Ship Quality

2 out of 5

Not what I expect from Norwegian. Cups from people and trash left here and there, had to clear your own tables often.

Cabin / Stateroom

2 out of 5

The room was fine except that the phone was broken, they “fixed”it for one day and then it was broken again. Our safe was full of trash from the previous people, shower door was broken and fell in on me, shower head blew off the hose and I had to fix it.