NCL: dishonest cruise line
Norwegian Gem Cruise Review to Canada, New England, New York
7 Night Canada & New England (New York Roundtrip)
Sail date: September 12, 2015
Ship: Norwegian Gem
Cabin type: Inside
Traveled as: Singles/Friends
Reviewed: 8 years ago
Review summary
I was very disappointed to find out that barmen and women only receive a meagre 3.5-4% tip instead of the '18%' gratuity we are told they get. It says on each bar receipt that the server will get "18%", when a few barmen on the Gem this month told me they actually only get 3.5-4% of the total, and not 18%. So why do NCL tell passengers it's 18%? Who knows...maybe they should rewrite it as "the hardworking barman will get 4% and NCL will grab the other 14%..." More displays of greed from NCL...
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
7 Comments
volts 8 years ago
stnix 8 years ago
michellebrabazon 8 years ago
Burbank1 8 years ago
@michellebrabazon No, for every drink a barman sells, he's supposed to get whatever 18% of that total drink price is as a tip for himself. It's not shared like the general NCL gratuities. If you buy a glass of wine in Le Bistro or by the pool deck for example, and it's $10 for a glass, the barman is supposed to get $1.80 tip, but NCL pocket nearly $1.40 and the barman only gets $0.35-0.40.
Burbank1 8 years ago
@jchrist But regardless of the general gratuity NCL charge on the cruise, barmen are supposed to receive 18% (just for themselves) of every drink they sell. But they are not getting it, they only get a measly 3.5-4%.
michellebrabazon 8 years ago
jchrist 8 years ago