Excellent food, outstanding room service, but Medallion APP sucked. poor logistics on final destination. The Motown Soul Music has no Soul. I didn't see Detroit but Las Vegas instead. dancers on stage with loud music but without soul
Grand Princess Cruise Review to Alaska - Gulf of Alaska
14 Night Voyage Of The Glaciers Grand Adventure (Vancouver Roundtrip)
Sail date: May 06, 2023
Ship: Grand Princess
Cabin type: Inside
Cabin number: E107
Traveled as: Couple
Reviewed: 1 year ago
Review summary
I have been on Carnival and Royal Caribbean prior to Princess. I would give a 5-star score on Princess. However, the below 3 items have ruined my experience. 1) Medallion APP - it disconnected from booking database and wiped out on file credit card. Also, due to the network latency and staled webpage, it's not a true-Realtime APP, it created a lot of inconvenience. 2) Logistics - We didn't receive the (Whittier - Anchorage) paper in stateroom. When we approached the service desk, stated the car rental is through AVIS in downtown Anchorage. We even asked if AVIS downtown location is closer to Hospitality Center, the answer was NO. airport is only option. When we arrived in AVIS airport location, no car available. it cost extra money to get AVIS downtown location which is across street from Hospitality Center. 3) Entertainment - The Motown Soul Music has no Soul, I didn't see Detroit but Las Vegas instead. bunch of dancers moving the body on stage with loud music but without soul. needs Improvement on Medallion APP, knowledge training on logistics, entertaining not insulting audiences.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
have some doubts when asking advises from service desk -- they are not too knowledgeable.
Ports of call
Vancouver (Canada Place), British Columbia