Disappointed

Freedom of the Seas Cruise Review to Caribbean

shawnkelly1217gmailcom

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 26

Overall rating:

3 out of 5

Verified Review

Eastern Caribbean

Sail date: October 16, 2016

Ship: Freedom of the Seas

Cabin type: Inside

Cabin number: 9669

Traveled as: Couple

Reviewed: 7 years ago

Review summary

What should have been a marvelous cruise by a Diamond member ended being much less ...From wrong room assignments...Lack of acknowledgement of Diamond status (had to go to the service desk to get our benefits loaded onto our cards (Gavron, I think)...To shuttle transfers not being found on the manifest but I was able to produce proof of purchase/same thing happened heading back... The worse was " a dried lump of poop" being found stuck on a fresh towel...YUCK!! This was reported to the service desk with many apologies received from the young lady

The saving graces were our Dining Room staff members...O'Neill and Princess (the name fits) went out of their way to make our evening meals memorable ones (great personalities) and they were loaded with information about our ports of call...Kadeem Matthews in the Windjammer is also another person worth noting for his quiet, accomodating and caring demeanor.